Senior Manager, Upgrade Tech Delivery

Duck Creek Technologies; Columbia (SC); Hybrid; USD 101,000 - 180,000; Full time

Benefits offered by this job

Flexible work

Medical Insurance

401(k)

FSA/HSA

Paid holidays

Job summary

Duck Creek Technologies is seeking a Senior Manager, Customer Success Upgrade Technical Delivery Lead to oversee upgrades, define technical requirements, and serve as the primary escalation point for engineering and customers.

You will lead a project engineering team, mentor members, ensure robust deployment plans, and drive automation to improve upgrade efficiency. This role requires strong Duck Creek and software development expertise.

Qualifications

• Bachelor’s degree in technical discipline or equivalent work experience.
• Minimum of 6 years’ professional experience in software development.
• Experience in customer-facing roles.
• Experience managing teams and the performance of direct report.

Responsibilities

• Oversee upgrade planning, execution, and delivery while providing regular status updates to stakeholders.
• Provide technical leadership to development teams, ensuring best practices in coding, testing, and deployment.
• Coordinate with cross-functional teams to ensure timely delivery of upgrades.
• Interact with customer counterparts to triage issues and present solutions.
• Analyze upgrade impacts based on release notes and code changes for new features.

Skills

C#

SQL

JavaScript

XML

AI tools

Leadership

Education

Bachelor’s degree in technical discipline

Tools

Duck Creek Platform

Visual Studio

SQL Tools

XML/XSLT

Job description

Duck Creek Technologies is seeking a Senior Manager, Customer Success Upgrade Technical Delivery Lead to oversee upgrades, define technical requirements, and serve as the primary escalation point for engineering and customers.

You will lead a project engineering team, mentor members, ensure robust deployment plans, and drive automation to improve upgrade efficiency. This role requires strong Duck Creek and software development expertise.