Senior Manager, Technical Account Management

MULTIVAC USA; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

MULTIVAC USA is seeking a Manager of Technical Account Management to lead a team of TAMs, ensuring proactive service management and cross-departmental collaboration to meet customer needs.

The role emphasizes strategic leadership, mentoring TAMs, and acting as the senior contact for complex customer issues while coordinating with Sales, Service, and international teams. Travel up to 75% is required, including international trips.

Qualifications

• Associate's degree or technical diploma in electrical or mechanical engineering or related field, plus two years servicing Multivac equipment.
• Equivalent combination of education and experience may be considered.
• Valid driver’s license and ability to obtain passport for travel.

Responsibilities

• Act as Technical Account Manager for assigned accounts.
• Provide leadership and mentoring to the TAMs.
• Senior point of contact for complex customer issues, escalations and high-visibility service concerns.
• Collaborate with Sales, Regional Service teams, CSRs, Project Managers and international support teams to ensure smooth handoffs from sales to service.
• Identify opportunities for process improvement in TAM workflows and service coordination; implement best practices.
• Define, establish and enhance the TAM role while ensuring team training and performance.
• Support development of long-term relationships with key accounts through strategic service planning and meetings.

Education

Associate's degree or technical diploma in electrical or mechanical engineering or related field

Tools

Microsoft Office (Word, Excel)

ERP systems

Database applications

Contact management systems

Job description

MULTIVAC USA is seeking a Manager of Technical Account Management to lead a team of TAMs, ensuring proactive service management and cross-departmental collaboration to meet customer needs.

The role emphasizes strategic leadership, mentoring TAMs, and acting as the senior contact for complex customer issues while coordinating with Sales, Service, and international teams. Travel up to 75% is required, including international trips.