Advanced Materials TAM — Hybrid, 50% Travel

IMCD Deutschland GmbH & Co KG; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

IMCD US, LLC is seeking a Technical Account Manager in the Advanced Materials unit to serve as a client-facing expert helping customers optimize complex products to meet business goals.

You will conduct visits, provide technical support, guide product implementation, and identify upsell opportunities while collaborating with sales and development teams to drive growth. Travel up to 50% and a hybrid work setup are expected.

Qualifications

• Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.
• Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.
• Strong written and verbal communication skills; translate technical information to non-technical audiences.

Responsibilities

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting with key customers on a recurrent basis.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.
• Grows earnings per designated sales goals.

Skills

Technical aptitude

Relationship management

Communication

Problem solving

Time management

Education

Bachelor’s degree in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree

Tools

Salesforce

MS Excel

Job description

IMCD US, LLC is seeking a Technical Account Manager in the Advanced Materials unit to serve as a client-facing expert helping customers optimize complex products to meet business goals.

You will conduct visits, provide technical support, guide product implementation, and identify upsell opportunities while collaborating with sales and development teams to drive growth. Travel up to 50% and a hybrid work setup are expected.