Senior TAM: Enterprise Technical Strategy & Advocacy

WinsAbove; New York (NY); Hybrid; USD 163,000 - 204,000; Full time

Benefits offered by this job

Competitive compensation

Inclusive healthcare

WFH budget

Job summary

Vercel is seeking a Senior Technical Account Manager (TAM) to own the post‑sales technical relationship for a small portfolio of enterprise customers, coordinating with Support, Engineering, Product, and Sales. This is a billable, non-on-call role with no production coding or sales quotas. The TAM handles risk, roadmaps, and renewal accountability.

Hybrid role with 3 days in SF/NYC/Austin offices. You will lead architectural guidance, cost optimization, and cross‑functional orchestration,

Qualifications

• At least 5+ years in a customer-facing technical role in platform/software.
• Experience owning post-sales technical relationships and programs.
• Ability to drive architectural guidance and risk remediation across teams.

Responsibilities

• Own the post-sales technical relationship for a portfolio of strategic enterprise accounts.
• Lead post-incident pattern ownership and technical triage.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Coordinate scope and outcomes of engineers and professional services.

Skills

Technical account management

Cross-functional collaboration

Technical leadership

Executive communication

Travel readiness

Tools

Vercel platform

Next.js

Job description

Vercel is seeking a Senior Technical Account Manager (TAM) to own the post‑sales technical relationship for a small portfolio of enterprise customers, coordinating with Support, Engineering, Product, and Sales. This is a billable, non-on-call role with no production coding or sales quotas. The TAM handles risk, roadmaps, and renewal accountability.

Hybrid role with 3 days in SF/NYC/Austin offices. You will lead architectural guidance, cost optimization, and cross‑functional orchestration,