Assistant Director of Husky Card Services

NU USA Northeastern University; Michigan; On-site; USD 66,000 - 94,000; Full time

Job summary

Northeastern University is seeking an Assistant Director of Husky Card Services to oversee the Husky Card system on the Oakland Campus. You will manage databases, coordinate with Residential Security and Technical Support Operations, and expand the use of Husky Card across services to ensure students have reliable access to meals, housing, labs, and libraries.

The role requires leadership in training staff to use reporting tools, maintaining data integrity, and managing the interface between

Qualifications

• Bachelor's degree preferred.
• A minimum of 1-3 years of experience is required.
• Understanding of databases.
• General accounting capabilities.
• Customer service focus.
• Demonstrating the ability to integrate their service delivery with the rest of the university by sharing their knowledge of the systems, their perceptions of the challenges and the opportunities for improvement.
• Manages change in a complex environment.
• Good at setting priorities among many competing tasks and projects.
• Strong communications guidelines and systems.
• Develops new ideas.
• Manages external and internal relationships.
• Strong marketing presence and identity.
• Addresses immediate needs of student while understanding the long term implications to services and programs given what issues are repeatedly presented; builds relationships with students.
• Manages expenses wisely; utilizes effective internal budget process to manage costs.
• Regularly sets long and short-term goals and develops action plans.
• Determines the processes necessary to get things done; organizes people and activities well; sees opportunities for synergy and integration; can simplify complex processes.

Responsibilities

• Oversee Husky Card system operations and administration.
• Coordinate with Residential Security and Technical Support Operations.
• Train departments to access and use reporting tools.
• Manage databases that interact with Husk y Card systems and ensure data integrity.
• Expand Husky Card services across departments and on/off campus.
• Support web-based transactions and ensure accurate status for student services.

Skills

Understanding databases

Accounting knowledge

Customer service

Change management

Budgeting

Prioritization

Communication

Relationship management

Problem solving

Strategic thinking

Education

Bachelor's degree preferred

Job description

About the Opportunity JOB SUMMARY

Husky Card Services oversees all functions related to the Husky Card @ Northeastern University's Oakland Campus. The Assistant Director of Husky Card Services is responsible for managing all aspects of the Husky Card system. This includes system administration, coordinating with various departments, and managing databases that interact with the system. Key duties include: Ensuring system integrity through report reconciliation and analysis. Supporting web-based transactions involving the Husky Card. Training other departments to access and use reporting tools. Overseeing devices connected to the database both on and off campus. Expanding the use of the Husky Card across different services. This position is critical to ensuring that the systems that provide students with access to services like meals, housing, computer labs, fitness centers, and the library are accurately aligned with their status. The Assistant Director will also work closely with Residential Security and Technical Support Operations, overseeing the hiring, training, and mentoring of student workers. The standard work schedule is Monday through Friday, 9 AM to 5 PM PST, with flexibility as advised by the Senior Director of Husky Card Services. Occasional weekend work and coverage on key university dates are also required.

MINIMUM QUALIFICATIONS

• Bachelor's degree preferred
• A minimum of 1-3 years of experience is required
• Understanding of databases
• General accounting capabilities
• Customer service focus
• Demonstrating the ability to integrate their service delivery with the rest of the university by sharing their knowledge of the systems, their perceptions of the challenges and the opportunities for improvement
• Manages change in a complex environment
• Good at setting priorities among many competing tasks and projects
• Strong communications guidelines and systems
• Develops new ideas
• Manages external and internal relationships
• Strong marketing presence and identity
• Addresses immediate needs of student while understanding the long term implications to services and programs given what issues are repeatedly presented; builds relationships with students
• Manages expenses wisely; utilizes effective internal budget process to manage costs
• Regularly sets long and short-term goals and develops action plans
• Determines the processes necessary to get things done; organizes people and activities well; sees opportunities for synergy and integration; can simplify complex processes.

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 108S Expected Hiring Range: $66,345.00 - $93,712.50 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system, which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.