Operations Coordinator- Residential Life

NU USA Northeastern University; Boston (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

Northeastern University in Boston is seeking an Operations Coordinator to oversee the facilities and operational functions of a complex of residential communities. This live-off role supports students, coordinates maintenance, safety, and housing records, and partners with campus services to ensure welcoming, well-run living spaces.

You will supervise student workers, manage move-ins/outs, and assist in emergency response and compliance with university policies.

Qualifications

• Education: Bachelor’s degree.
• Experience with higher education, facilities management, operational functions, and/or community development.
• Strong organizational and administrative skills, and excellent interpersonal and communication abilities.
• Ability to handle emergencies calmly and effectively.

Responsibilities

• Maintain accurate records of student housing assignments, move-ins, and move-outs.
• Document maintenance requests, incident reports, and other records; ensure compliance with policies and regulations.
• Prepare regular reports on occupancy, maintenance issues, and metrics.
• Coordinate with Facilities Services to resolve facility-related issues.
• Conduct regular inspections of residence halls and oversee preventative maintenance programs.
• Serve as the point of contact for the community complex and provide support for housing, living, or facilities concerns.
• Supervise student workers and manage move-in/move-out processes and building preparedness.
• Act as conduct officer for health and safety violations and assist with policy enforcement.
• Collaborate with other university departments to enhance student support services.

Skills

Strong organizational skills

Administrative skills

Interpersonal communication

Emergency management calmness

Education

Bachelor’s degree

Tools

Maxient

Workday

Job description

About the Opportunity

Reporting to one of the Senior Assistant Directors within Residential Life at Northeastern University, the Operations Coordinator oversees the facilities and operational functions of a complex of residential communities, including daily operation and maintenance updates. Encompassing a wide range of operational duties, including building preparedness, facilities management, emergency response, student support and enhancing community living. The Coordinator is a live-off position that provides point of contact student support.

Key Responsibilities

Administrative Management

• Partnering with Housing Operations maintains accurate records of student housing assignments, move-ins, and move-outs.
• Oversee the documentation of maintenance requests, incident reports, and other relevant records.
• Ensure compliance with university policies and federal regulations related to student housing.
• Prepare and submit regular reports on housing occupancy, maintenance issues, and other relevant metrics.

Facilities Management

• Coordinate with Facilities Services to ensure timely resolution of facility-related issues.
• Conduct regular inspections of residence halls to identify maintenance needs and safety concerns.
• Oversee the implementation of preventative maintenance programs.

Student Support and Community Building

• Serve as the point of contact for community complex, to provide a welcoming environment for students and visitors.
• Provide point of contact support for students regarding housing, living, or facilities concerns.
• Oversee student worker coverage of area offices.
• Manage move-in and move-out process and building preparedness for a complex of communities.
• Serve as a conduct officer for health and safety violations, and low-level student handbook violations.
• Collaborate with other university departments to enhance student support services.

Emergency Management

• Schedules can include evening operations management, including conducting rounds to ensure the safety and security of a group of residential complexes as needed.
• Coordinate with campus security and emergency services as needed.

Supervision and Staff Development

• Supervise a team of student workers.
• Conduct regular meetings and training sessions for staff members.
• Provide training and developmental opportunities for Resident Assistants throughout the year.
• Assist in the recruitment and selection of new staff members.

Qualifications

• Education: Bachelor’s degree
• Experience: Experience with higher education, facilities management, operational functions, and/or community development.
• Skills: Strong organizational and administrative skills. Excellent interpersonal and communication skills. Ability to handle emergencies calmly and effectively. Proficiency in student housing management software, Maxient, and Workday.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type

Grade/Pay Type: 106H Expected Hiring Range: $23.37 - $32.14 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

University Overview

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.