Assistant Director, Student Life Operations

Northeastern University; New York (NY); On-site; USD 59,000 - 75,000; Full time

Job summary

Northeastern University in New York City seeks an Assistant Director, Student Life Operations to lead Husky Card Services, Residential Security, and Student Life tech. You will optimize credentialing, access control, meal plans, and service delivery for students and staff, while coordinating with Housing, Public Safety, Dining, IT, and facilities.

This role blends operations oversight with customer-focused problem solving.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three to five years of progressively responsible professional experience in higher education, student affairs, campus operations, technology services, access control, or related field.
• Knowledge of electronic access control systems, scheduling software, Microsoft Office 365, and customer service management platforms.
• Experience supporting residential life operations or comparable customer-facing environments preferred.
• Ability to collaborate across departments while managing multiple priorities in a fast-paced environment.

Responsibilities

• Oversee Husky Card Services operations including issuance, replacement, and lifecycle management of university identification credentials.
• Administer campus credentialing and electronic access permissions for students, faculty, staff, affiliates, and guests; maintain cardholder databases and ensure privacy compliance.
• Coordinate with Housing, Public Safety, Dining Services, Athletics, Libraries and other partners to support access across university facilities.
• Lead operational improvements, system enhancements, and project plans; develop documentation and training materials.

Skills

Customer service

Project management

Analytical skills

Troubleshooting

Collaboration

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office 365

Job description

Assistant Director, Student LifeOperations

Job Summary

The AssistantDirector of Student Life Operations provides operational,technical, and administrative leadership for Husky Card Services,Residential Security, and Student Life technology systems tosupport a safe, secure, and student-centered campus environment.This position is responsible for the administration of campuscredentialing, electronic access control systems, residentialsecurity technologies, meal plan administration and reconciliation,and customer service operations related to campus identificationand access services. The Assistant Director oversees the integrityof meal plan assignments, resolves account discrepancies, partnerswith Dining Services to ensure accurate billing and reconciliation,and delivers a seamless customer experience for students, faculty,staff, and guests. The position is also responsible forimplementing operational improvements, supporting enterprisetechnology initiatives, and managing system integrations thatenhance security, improve operational efficiency, and strengthenthe student experience. Working collaboratively with Housing andResidential Life, Public Safety, Information Technology Services,Facilities, Dining Services, Enrollment Management, and otherStudent Life departments, the Assistant Director ensures theeffective operation of campus access and credentialing systemswhile maintaining critical security infrastructure and supportingthe University's strategic objectives.

Key Responsibilities &Accountabilities

Husky Card ServicesAdministration

• Oversee thedaily operations of Husky Card Services, including the issuance,replacement, and lifecycle management of university identificationcredentials.

Administer campus credentialing and electronic access permissions forstudents, faculty, staff, affiliates, and guests. Maintain theintegrity of campus cardholder databases while ensuring compliancewith University policies and applicable privacy regulations. Coordinatewith Housing, Public Safety, Dining Services, Athletics, Libraries,and other campus partners to support access privileges acrossuniversity facilities. Administerelectronic access control systems by assigning, modifying,auditing, and removing building access permissions. Partner withDining Services to support point-of-sale technologies, troubleshootmeal plan access issues, and coordinate operationalimprovements. Manage mealplan administration, reconciliation, and account corrections toensure accurate student billing and exceptional customerservice. Develop andmanage communications, website content, social media, and servicenotifications related to Husky Card Services.

Residential Security and AccessOperations

• Support theadministration of residential security technologies that promote asafe and secure living environment.

Coordinatewith Residential Security, Housing and Residential Life, PublicSafety, and Facilities to ensure reliable operation of electronicaccess systems. Provide operational oversight for electronic locking systems, accesscontrol hardware, surveillance technologies, and related securityinfrastructure. Monitorsystem performance, investigate access issues, and coordinatetimely resolution of security-related incidents. Conductroutine security audits, access reviews, and operationalassessments to identify vulnerabilities and recommendimprovements. Assist inplanning and implementing security enhancements, technologyupgrades, and new residential access initiatives.

Operational Leadership and CustomerService

• Serve as theprimary operational resource for Husky Card Services, ResidentialSecurity, meal plan administration, and related technologyservices.

Deliverexceptional customer service by responding to inquiries throughwalk-in service, telephone, email, and ServiceNow. Resolvecomplex account issues involving campus credentials, accesspermissions, meal plans, billing reconciliation, and technologysystems. Collaboratewith functional and technical stakeholders to gather operationalrequirements and translate business needs into system enhancementsand project plans. Leadoperational improvement initiatives that enhance service delivery,automate business processes, and improve data quality. Develop andmaintain operational documentation, training materials, knowledgebase articles, and standard operating procedures. Supportproject management activities, reporting requirements, systemtesting, and implementation of new technologies.

Student LifeTechnology Support (10%)

• Provide technical support for Student Life technology resources, includingdesktops, laptops, mobile devices, printers, point-of-saleequipment, kiosks, and other hardware.

Supportsoftware applications utilized throughout Student Life departments,including installation, troubleshooting, upgrades, permissionsmanagement, and lifecycle support. Deliverin-person, remote, and telephone technical support whilecoordinating with Information Technology Services and externalvendors when necessary. Assist withtechnology deployments, hardware replacements, imaging, backups,inventory management, and operational documentation.

Minimum Qualifications

Bachelor'sdegree required or an equivalent combination of education andexperience.Three to fiveyears of progressively responsible professional experienceinhigher education, student affairs, campus operations, technologyservices, access control, or a related field.Workingknowledge of electronic access control systems, schedulingsoftware, Microsoft Office 365, and customer service managementplatforms.Experiencesupporting residential life operations, student services, orcomparable customer-facing environments preferred.Demonstratedability to collaborate across departments while managing multiplepriorities in a fast-paced environment.Strongorganizational, analytical, troubleshooting, and problem-solvingskills.Mechanicalaptitude and the ability to support technology hardwareinstallations.

Expected Hiring Range:

$58,975.00 -$75,000.00

With the pay range(s) shown above, thestarting salary will depend on several factors, which may includeyour education, experience, location, knowledge and expertise, andskills as well as a pay comparison to similarly-situated employeesalready in the role. Salary ranges are reviewed regularly and aresubject to change

Additional Information

NortheasternUniversity offers benefits-eligible employees a competitive andcomprehensive package designed to support your health, financialsecurity, and overall well-being. Employees joining our New YorkCity campus will begin with benefits equivalent to those of the institution formerly known as Marymount Manhattan College untilbenefits transition to Northeastern's full plans effective January1, 2027. Northeastern will provide further information in advanceof that transition.

Current NYC campus benefits include:

• Medical anddental insurance
• Retirementplan
• Life anddisability insurance
• Paidvacation, sick time, leave of absence, and other applicable paidtime off
• Tuitionbenefits for employees, dependents, and spouses

AboutNortheastern UniversityFounded in1898, Northeastern is a global research university and therecognized leader in experiential lifelong learning. Our approachof integrating real-world experience with education, research, andinnovation empowers our students, faculty, alumni, and partners tocreate worldwide impact. Our globaluniversity system provides our community and academic, government,and industry partners with unique opportunities to think locallyand act globally. The system—which includes 15 campuses across theU.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partnersworldwide—serves as a platform for scaling ideas, talent, andsolutions. The university's residential campuses for undergraduate andgraduate degrees are located in Boston, London, and Oakland,California. Our research and graduate campuses are in theMassachusetts communities of Burlington and Nahant; Arlington,Virginia; Charlotte, North Carolina; Miami; New York City, NewYork, Portland, Maine; Seattle, Washington; Silicon Valley,California; Toronto; and Vancouver. Northeastern's personalized, experiential undergraduate andgraduate programs lead to degrees through the doctorate in 10colleges and schools across our campuses. Learning emphasizes theintersection of data, technology, and human literacies, uniquelypreparing graduates for careers of the future and lives offulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, issolutions oriented and spans the world. Our faculty scholars andstudents work in teams that cross not just disciplines, but alsosectors—aligned around solving today's highly interconnected globalchallenges and focused on transformative impact for humankind.je-d63b1a24f5f24c4f87bf9e67b14cfd02