Senior Manager, Store Strategy – Transformation Program Lead

Jobtailor; Connecticut; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor seeks a Senior Program Manager to lead a major transformation in Bank Operations within Retail Banking. You will steer cross-functional delivery, governance, and stakeholder communication to achieve measurable outcomes.

The role requires 5–7 years in process improvement or project management, with strong Excel, PowerPoint, Visio, and MS Project skills. Travel as needed and a results-driven, leadership mindset are essential.

Qualifications

• Bachelor's degree or equivalent in an analytical field such as Business, Engineering, Finance, Mathematics, or Statistics.
• 5-7 years related experience in Bank Operations, Retail Banking, Process Improvement, or Project Management.
• Ability to manage multiple complex priorities without direct authority over delivery teams.
• Strong communication, strategic planning, and interpersonal skills with executives.
• Data-driven decision making and analytical problem solving.

Responsibilities

• Lead execution of the store transformation program with cross-functional teams.
• Develop change management strategies and assess business impacts.
• Deliver complex, multi-project initiatives and govern program governance.
• Monitor performance, risks, and reporting to stakeholders; adjust plans as needed.
• Maintain relationships with partners and ensure resource mobilization.

Skills

Program Management

Change Management

Process Improvement

Data-Driven Decisions

Project Management

Strategic Planning

Education

Bachelor's degree in analytical field

Tools

MS Visio

MS Project

MS Excel

MS PowerPoint

Job description

• Lead execution of TD Bank's Store Expansion Strategy
• Lead the program management component of process transformation
• Deliver complex intra-business and cross-line-of-business projects
• Develop change management strategies and assess impacts across the business
• Lead high-impact process improvement opportunities with measurable results
• Support development, implementation, and maintenance of the Business Excellence Model for Retail Store Operations
• Influence management and advocate for adoption of identified changes
• Develop program roadmaps for iterative business enhancements and innovation components
• Build relationships with technology partners and link project sponsors with technology management
• Direct managers of component projects and teams to coordinate efforts
• Develop program governance and reporting; monitor and control program management plans
• Manage overall program performance and integration of component initiatives
• Adjust the transformation program based on business priorities and issues
• Consolidate and communicate project status to stakeholders
• Maintain relationships with Business Excellence, Productivity Analytics, Workforce Management, and supporting partners
• Identify program risks and develop mitigation plans
• Identify stakeholders and develop resource plans; ensure resources are mobilized
• Track each project's contribution to the overall transformation and resolve program issues
• Ensure project management and communications teams effectively communicate milestones

Requirements

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, or Statistics
• 5-7 years related experience required in Bank Operations, Retail Banking, Process Improvement, or Project Management
• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
• Excellent communication, strategic planning, organizational, and interpersonal skills, including working effectively with Executives and Senior Management
• Analytical aptitude with investigative, methodical critical questioning, and logical thinking
• Data-driven decision-making ability
• Outstanding track record conceptualizing, leading, and successfully delivering large-scale transformational programs
• Highly proficient in Microsoft Excel and PowerPoint
• Proficiency with Visio and MS Project
• Demonstrated leadership and project management skills
• Proven ability to see business processes through a Customer lens
• Strategic thinking
• Outstanding change management capabilityResults/outcome-oriented and committed to delivering results within aggressive timelines
• Ability to work flexible hours, travel as needed, and remain accessible 24/7 during project delivery phases

Core Competencies

Demonstrates expertise in leading transformational programs and process improvement initiatives within Bank Operations and Retail Banking. Proficient in strategic planning, change management, and stakeholder engagement to drive measurable business results.

Highest-signal resume keywords

• Program Management
• Change Management
• Process Improvement
• Data-Driven Decision-Making
• Project Management

Hard Skills

• Analytical Skills
• Strategic Planning
• Process Improvement
• Project Management
• Data Analysis

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Organizational Skills
• Leadership Skills
• Strategic Thinking

Industry Keywords

• Bank Operations
• Retail Banking
• Business Excellence Model
• Transformation Strategy
• Stakeholder Engagement

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Visio
• MS Project