Senior Change Delivery Manager

Jobtailor; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Truist is seeking a senior leader to oversee a portfolio of high-visibility initiatives within the Technology & Contact Center organization. You will drive governance, strategy, and execution across cross-functional teams and enterprise stakeholders.

You will lead change management for AI transformations as part of the Next Gen Engineering program, shaping readiness, adoption, and communications with leadership. Travel as needed may occur.

Qualifications

• Bachelor's degree in a business-related field or equivalent education and training.
• 12+ years of experience in consulting, project management or process improvement related role.
• Expert understanding of project management framework.
• Demonstrated ability to implement large scale initiatives and bring clarity to ambiguous assignments.
• Superior understanding of business and technology organization, resources, priorities, needs and policies.
• Advanced understanding of process improvement methodologies such as Six Sigma.
• Experience with Waterfall and Agile project management methodologies.
• Strong working knowledge of banking/investment platforms, products, services, operations, finance and systems.
• Strong written and verbal communication skills, with ability to influence others and facilitate difficult conversations with leadership.
• Ability to analyze complex problems, devise solutions and make decisions under pressure.

Responsibilities

• Provide oversight, governance, and strategic leadership for a portfolio of high-visibility, cross-functional initiatives for the Technology & Contact Center organization.
• Ensure programs are effectively executed, aligned to business objectives, and delivered with enterprise stakeholders.
• Lead change management for AI transformation initiatives under Truist Next Gen Engineering program.
• Drive adoption, readiness, stakeholder engagement, and execution of strategic AI initiatives.
• Develop executive presentations, communications, and change management deliverables.
• Oversee portfolio health, intake, planning, readiness, and execution across multiple projects.
• Provide leadership to internal and external resources delivering PM, BA, readiness, and communications.
• Engage Risk partners to ensure project review and mitigation plans meet enterprise standards.
• Oversee materials and artifacts, ensuring documentation traceability.
• Contribute to prioritization and cross-area planning.
• Establish relationships with leaders to coordinate delivery plans and gain buy-in.
• Provide portfolio dashboards and executive summaries on line-of-business health.
• Attract, retain, and develop talent while fostering an inclusive, team-oriented culture.

Skills

Project Management Framework

Agile Methodology

Waterfall Methodology

Process Improvement

Stakeholder Engagement

Education

Bachelor's degree in business-related field

Tools

Microsoft Office

Job description

• Provide oversight, governance, and strategic leadership for a portfolio of highly visible, cross-functional initiatives supporting the Technology & Contact Center organization
• Ensure programs are effectively executed, aligned to business objectives, and delivered in partnership with enterprise stakeholders
• Lead organizational change management efforts for TCC AI transformation initiatives under the Truist Next Generation Engineering program
• Drive adoption, readiness, stakeholder engagement, and execution of strategic AI initiatives
• Develop executive presentations, communications, and change management deliverables
• Oversee and monitor the health of multiple project portfolios, including intake, planning, business readiness, and execution
• Provide direct leadership to internal and external resources delivering project management, business analysis, business readiness, and communications
• Engage Risk partners to ensure project review, oversight, and mitigation plans follow enterprise standards
• Oversee project materials and artifacts, ensuring appropriate documentation traceability
• Contribute to project prioritization and planning and coordinate planning with other areas
• Establish relationships with key leaders to coordinate, support, and gain buy-in for delivery plans
• Provide portfolio dashboards and executive summaries on line-of-business portfolio health
• Attract, retain, and develop talent while fostering an inclusive, team-oriented culture aligned with Truist’s purpose, mission, and values

Requirements

• Bachelor’s degree in a business-related field, or equivalent education and related training
• 12+ years of experience in consulting, project management or process improvement related role
• Expert understanding of project management framework
• Demonstrated ability to implement large scale initiatives and bring clarity to ambiguous assignments
• Superior understanding of business and technology organization, resources, priorities, needs and policies
• Advanced understanding of process improvement methodologies, such as Six Sigma
• Experience with Waterfall and Agile project management methodologies
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills, with ability to influence others and facilitate difficult conversations with leadership
• Ability to analyze complex problems, devise solutions and make decisions under pressure
• Ability and willingness to learn and adapt as job needs change
• Proficiency in computer applications such as Microsoft Office software products
• Ability to travel as needed, occasionally overnight
• English language fluency required

Core Competencies

Demonstrates expertise in project management frameworks and methodologies, including Agile and Waterfall, while effectively leading cross-functional initiatives and organizational change management efforts. Proficient in stakeholder engagement, strategic communication, and process improvement methodologies such as Six Sigma.

Highest-signal resume keywords

• Project Management Framework
• Agile Methodology
• Waterfall Methodology
• Process Improvement (Six Sigma)
• Stakeholder Engagement

ATS Optimization Keywords

Hard Skills

• Project Management
• Business Analysis
• Change Management
• Process Improvement
• Organizational Change Management
• Strategic Leadership
• Risk Management
• Documentation Traceability
• Problem Analysis
• Decision Making

Soft Skills

• Strong Communication Skills
• Influencing Skills
• Organizational Skills
• Attention to Detail
• Adaptability

Industry Keywords

• Banking
• Investment Platforms
• Business Objectives
• Enterprise Stakeholders
• Portfolio Management

Tools & Technologies

• Microsoft Office