Bank Business Process Consultant – Lead

Jobtailor

Arizona

On-site

USD 140,000 - 210,000

Full time

10 days ago

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Job summary

Jobtailor is seeking a senior strategy and transformation leader to design AI-enabled business capabilities for the banking sector in Arizona. You will drive strategic opportunities, build execution roadmaps, and align stakeholders across risk, regulatory, and operations.

Strong background in process improvement, agile delivery, and customer-centric innovations is essential. The role demands deep knowledge of bank processes, risk management, and the ability to translate external market insights

Qualifications

Bachelor's degree or 4 years of relevant education/experience required.
8+ years' experience in business process consultation, design, and metrics.
Strong knowledge of contact center operations and bank products.
Experience leading programs/projects in an agile environment.
Experience with quality management and process improvement tools.
Retail banking SME with ability to simplify customer experience and automate where possible.
Knowledge of Risk Management frameworks and banking regulatory requirements.
Experience shaping strategic objectives with measurable initiatives.

Responsibilities

Lead the design and development of new business capabilities, with AI-driven transformation.
Identify strategic opportunities and solutions for key stakeholders.
Define and articulate a strategic vision for process transformation and enable execution roadmaps.
Develop bank-aligned process enhancements in line with strategy and risk framework.
Drive ideation and conception of new business ideas and initiatives.
Plan and coordinate execution for highly complex projects.
Apply risk and regulatory considerations to strategies and solutions.
Manage risks using established methodologies and control plans.
Provide consultation to ensure processes address strategic objectives.
Ensure alignment among internal stakeholders through proactive communication.
Leverage data analytics to inform customer and process performance and decisions.
Identify, measure, monitor, and control risks for new activities per policies.

Skills

Business Process Consultation

AI Application in Business

Risk Management Frameworks

Process Improvement Methodologies

Banking Regulatory Compliance

Agile Methodologies

Stakeholder Engagement

Strategic Communication

Influencing Senior Leaders

Navigating Complex Organizations

Leading Ambiguity

Education

Bachelor's degree

Job description

Lead the design and development of new business capabilities, with a strong focus on leveraging AI to drive transformative changes
Identify and implement strategic opportunities and solutions for key stakeholders
Define and articulate the strategic vision for business process transformation and establish clear execution roadmaps
Develop business process enhancements for the bank aligned with business deliverables, bank strategy, and risk management framework
Drive ideation and conceptualization of new business ideas and initiatives
Lead planning and initial execution and direct and coordinate activities for highly complex projects
Apply a holistic understanding of risk and regulatory compliance to business strategies and solutions
Manage risks using established methodologies and control plans
Provide consultation to ensure function and line-of-business processes address strategic objectives
Ensure alignment among internal stakeholders across business process projects and services through proactive communication and engagement
Use data and analytics to provide insight into customer and business process performance and inform strategic decisions
Ensure risks associated with new business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience
Minimum 8 years' experience in business process consultation, process design, developing business processes, procedures, measures, and metrics
Strong understanding of contact center operations, including key processes, current technological advancements, and how process changes affect operational efficiency and effectiveness
Expert knowledge of bank products and processes
Experience leading programs/projects, business process owner/consultant or working in an agile environment
Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible
Experience/knowledge of Risk Management frameworks and Banking Regulatory requirements
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes
Experience with AI concepts and their practical application in developing new business capabilities
Proven track record in developing and implementing comprehensive business strategies, including defining strategic objectives, key initiatives, and performance metrics
Demonstrated experience leading large-scale business transformation initiatives within the banking, financial services, or contact center environment
Proven ability to anticipate industry trends and translate external market insights into actionable business strategies and capabilities
Experience influencing senior leaders and navigating complex, matrixed organizations to drive alignment and execution
Demonstrated success leading ambiguity, identifying opportunities beyond current priorities, and shaping future-state capabilities that create competitive advantage
Demonstrated ability to lead proof-of-concept initiatives, business case development, and innovation programs from ideation through implementation
Demonstrated experience applying expertise in retail banking to conceptualize and drive customer-centric innovations as well as transformational solutions
Understanding of AI technologies and their application within the financial services industry, including emerging trends, use cases, and industry benchmarks
Must not require visa sponsorship or immigration support, including H-1B, TN, or STEM OPT Training Plans

Core Competencies

Demonstrates expertise in business process consultation and transformation, with a strong focus on leveraging AI technologies to enhance operational efficiency and customer experience. Proven ability to lead complex projects, manage risks, and align strategic objectives across stakeholders in the banking and financial services industry.

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