Senior Manager, Software Engineering

Walmart; Washington (District of Columbia); On-site; USD 132,000 - 264,000; Full time

Job summary

An established industry player is seeking a Senior Manager of Software Engineering to lead a dynamic team in revolutionizing customer service through cutting-edge technology. In this pivotal role, you will drive the development of innovative systems that enhance customer experiences for millions. Your leadership will foster a high-performing environment focused on collaboration and creativity, while your expertise in software development and team management will ensure the timely delivery of high-quality products. Join a diverse and inclusive team committed to making a significant impact in the tech landscape.

Benefits

Performance Bonuses

401(k)

Stock Plans

Health Coverage

PTO

Parental Leave

Qualifications

• 4+ years of Software Development Management experience.
• 7+ years of hands-on software development experience.

Responsibilities

• Hire, coach, and lead a high-performing software engineering team.
• Collaborate with Product, UX, and Business teams on roadmap development.

Skills

Software Development Management

Software Development

Team Leadership

Analytical Skills

Problem-Solving Skills

Communication Skills

Data-Driven Decision Making

Education

Bachelor's degree in Computer Science or related field

Master’s degree in Computer Science or related field

Job description

Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge technology, including GenAI, that can revolutionize customer service experiences? Do you dream of creating innovative systems and products that will shape the future of customer service at the Walmart scale?

As a Senior Manager, Software Engineering in the Customer Care Technology team, you will hire, coach, and lead a software engineering team to build highly performant, highly available software products using GenAI to help hundreds of millions of Walmart customers resolve their contacts, save time, and money.

About Team: Customer Care Technology
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. We are part of Walmart Global Tech, partnering with product, business, and UX teams to drive measurable business impact. Our mission is to help customers save money and live better.

What you'll do:

• Hire, coach, and lead a high-performing software engineering team
• Collaborate with Product, UX, and Business teams on roadmap development and prioritization
• Develop architectural vision for your team's systems and services, collaborating with principal engineers
• Drive the entire software lifecycle, from inception to launch, ensuring high quality and timely delivery
• Own operational excellence, develop, and implement plans for quality and operational improvements
• Collaborate with multiple technology teams to ensure APIs and system interfaces meet long-term goals
• Create a collaborative environment fostering creativity, speed, and innovation

What you'll bring:

• Entrepreneurial mindset focused on customer first
• 4+ years of Software Development Management experience
• 7+ years of hands-on software development experience
• Proven experience in hiring and mentoring engineering teams
• Proven track record in launching high-quality, high-availability software products
• Experience in operating and improving software products' performance, quality, and availability
• Expertise in software design and development best practices
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Passion for data-driven decision-making
• Preferred but not required: experience in launching successful GenAI-based software products

About Walmart Global Tech
At Walmart Global Tech, we impact millions by writing impactful code. We are a diverse team of engineers, data scientists, cybersecurity experts, and service professionals committed to innovation and growth. Our culture emphasizes collaboration, learning, and inclusivity. We operate globally with hubs in Bentonville, San Francisco, and New York/New Jersey.

Benefits: Beyond competitive pay, we offer performance bonuses, 401(k), stock plans, health coverage, PTO, parental leave, and more.

Equal Opportunity Employer: Walmart is committed to diversity and inclusion, fostering an environment where everyone can thrive.

For more information about benefits, visit https://one.walmart.com/notices.

The annual salary range is $132,000.00-$264,000.00, with additional performance bonuses and stock options.

Minimum Qualifications...

Option 1: Bachelor's degree in CS, computer engineering, or related field + 5 years’ experience. Option 2: 7+ years’ experience in software engineering. 2+ years of supervisory experience.

Preferred Qualifications...

Master’s degree in CS or related field + 3 years' experience. Experience with accessible digital experiences and WCAG 2.2 AA standards is valued. Knowledge of assistive technologies and inclusive design is a plus.

Primary Location...

10500 NE 8th St, Bellevue, WA 98004, United States of America