Senior Manager, Shelf Services Operations & Growth

UNFI

Providence (RI)

Remote

USD 130,000 - 180,000

Full time

5 days ago

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Benefits offered by this job

Competitive 401k

Flexible PTO plan

Remote

Health benefits – first of the month

Mentorship program/developmental opp.

Job summary

UNFI in Providence, RI seeks a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services and field execution, driving efficiency, labor planning, and service quality. You will partner with Sales, Finance, HR, and field leadership to translate strategic priorities into actionable plans, establish accountable owners, and monitor performance with governance.

This remote role offers opportunities to influence across multiple sites, with travel to client

Qualifications

7–10 years of progressive experience in retail field operations, merchandising services, field sales execution, workforce planning, or related discipline.
Experience supporting a senior leader or leadership team in coordinating cross-functional priorities and decision support.
Proven ability to lead through influence across leaders, managers, and dispersed field teams in a complex, multi-site environment.
Program or project management experience including governance, planning, risk management, and delivering measurable outcomes.
Experience with labor forecasting, capacity modeling, staffing, scheduling, and labor utilization.
Experience connecting customer and commercial priorities to operational plans and financial implications.

Responsibilities

Support the Senior Director in prioritizing and advancing the Shelf Services and Field agenda across strategy, sales, operations, and readiness.
Translate priorities into integrated plans with clear ownership, resources, milestones, risks, and performance measures.
Provide leadership insights by synthesizing performance data, customer needs, risks, and financial implications.
Lead governance and cross-functional operating rhythms to maintain visibility and accountability.
Partner with Sales and leaders to assess opportunities and develop approaches that support growth and service commitments.
Coordinate planogram resets, store remodels, merchandising projects, and Field Sales priorities.
Ensure field readiness by aligning scope, sequencing, standards, labor, training, and deployment plans.
Monitor commitments and service performance, leading recovery planning when at risk.
Lead labor demand planning and workforce deployment by converting demand into forecasts and staffing models.
Optimize internal and external labor for coverage, cost, and quality; drive productivity.
Collaborate with Finance on budgets and forecasts to improve profitable growth and leverage.
Monitor measures across sales, service, quality, and expenses; drive corrective actions.
Improve planning and delivery through standardized processes, automation, and data quality.