Remote Senior Manager, Shelf Services & Field Operations

Unfi Company; Providence (RI); Remote; USD 120,000 - 160,000; Full time

Job summary

Unfi Company seeks a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services and Field execution, driving efficiency, labor planning, and service quality across multiple sites. The role partners with the Senior Director to translate strategic direction into coordinated plans, governance, and accountable execution.

You will oversee labor demand planning, budgeting, and cross-functional collaboration with Sales, Finance, and Operations to deliver

Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, or related field.
• Seven to ten years of progressive experience in retail field operations, merchandising services, field sales execution, workforce planning, business operations, or related discipline.
• Proven ability to lead through influence across leaders, managers, supervisors, cross-functional partners, and dispersed field teams in a complex environment.

Responsibilities

• Support the Senior Director in prioritizing and advancing the broader Shelf Services and Field business agenda across strategy, sales, customer commitments, operations, financial performance, and organizational readiness.
• Translate priorities into integrated plans with clear ownership, resources, milestones, risks, and performance measures.
• Provide leadership insights and recommendations by synthesizing business performance, customer needs, operational risks, financial implications, and cross-functional tradeoffs.
• Lead governance and cross-functional operating rhythms that maintain visibility, accountability, and follow-through on priorities, decisions, and escalations.
• Partner with Sales and customer-facing leaders to assess opportunities, confirm service requirements, and develop executable approaches that support growth, retention, and service commitments.
• Coordinate planogram resets, new-store and remodel activity, merchandising projects, shelf maintenance, audits, and Field Sales priorities against approved scope, schedules, service levels, and quality standards.
• Ensure field readiness by aligning scope, sequencing, standards, labor, roles, communications, training, deployment, and escalation plans.
• Monitor customer commitments and service performance, leading recovery planning and escalation when outcomes are at risk.
• Lead labor demand planning and workforce deployment by converting customer volume, project scope, delivery patterns, and service requirements into forecasts, capacity plans, staffing models, and schedules.
• Optimize internal and external labor to balance coverage, capability, cost, productivity, compliance, and execution quality.
• Partner with Finance and business leaders on budgets, forecasts, performance reviews, and resource tradeoffs that improve profitable growth and operating leverage.
• Monitor sales support, labor, service, quality, customer, and financial measures; identify risks, reinforce accountability, and drive corrective action.
• Improve planning and delivery through standardized processes, automation, data quality, scalable tools, and resolution of process, technology, and capability gaps.

Skills

Strategic planning

Workforce planning

Financial analysis

Communication

Influence leadership

Problem solving

Education

Bachelor's degree in Business/Marketing/Supply Chain

Tools

Microsoft Office

Workforce scheduling

Timekeeping

Reporting

BI tools

Job description

Unfi Company seeks a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services and Field execution, driving efficiency, labor planning, and service quality across multiple sites. The role partners with the Senior Director to translate strategic direction into coordinated plans, governance, and accountable execution.

You will oversee labor demand planning, budgeting, and cross-functional collaboration with Sales, Finance, and Operations to deliver