Senior Manager, Shelf Services & Field Ops (Remote)

Unfi Company; Providence (RI); Remote; USD 140,000 - 190,000; Full time

Job summary

Unfi Company in the United States is seeking a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services and Field execution. You will optimize labor, define standards, and drive continuous improvement while partnering with Sales, Finance, HR, and Operations to translate strategy into actionable plans.

The role requires strong leadership, forecasting, and cross-functional coordination to ensure commitments are met and service quality remains high

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Seven to ten years of progressive experience in retail field operations, merchandising services, field sales execution, workforce planning, business operations, or related discipline.

Responsibilities

• Support the Senior Director in prioritizing and advancing Shelf Services and Field business agenda.
• Translate priorities into integrated plans with ownership, resources, milestones, risks, and performance measures.
• Provide leadership insights by synthesizing performance, customer needs, risks, and financial implications.
• Lead governance and cross-functional operating rhythms for visibility and accountability.
• Coordinate planogram resets, new-store/remodel activity, merchandising projects, shelf maintenance, audits, and Field Sales priorities.
• Ensure field readiness by aligning scope, sequencing, standards, labor, roles, communications, training, deployment, and escalation plans.
• Monitor commitments and service performance; lead recovery planning and escalation when needed.
• Lead labor demand planning and workforce deployment by forecasting, capacity planning, staffing models, and schedules.

Skills

Leadership through influence

Cross-functional collaboration

Strategic planning

Financial acumen

Analytical decision making

Communication

Planning & scheduling

Problem solving

Education

Bachelor’s degree in Business, Marketing, Supply Chain, or related field

Tools

Microsoft Office

Workforce scheduling software

Job description

Unfi Company in the United States is seeking a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services and Field execution. You will optimize labor, define standards, and drive continuous improvement while partnering with Sales, Finance, HR, and Operations to translate strategy into actionable plans.

The role requires strong leadership, forecasting, and cross-functional coordination to ensure commitments are met and service quality remains high