Remote Shelf Services Ops Lead — Field & Strategy

UNFI; Providence (RI); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote work

401k

Flexible PTO

Health benefits

Job summary

UNFI is seeking a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services, including labor planning, execution readiness, and service quality across field teams.

The role partners with Sales, Shelf Management, Finance, HR, and Operations to convert strategy into actionable plans, manage budgets and resources, and drive improvements that deliver customer commitments and financial results.

Qualifications

• Seven to ten years of progressive experience in retail field operations or related fields.
• Experience supporting senior leadership and coordinating cross-functional priorities.
• Proven ability to lead through influence across dispersed teams.

Responsibilities

• Support the Senior Director in prioritizing and advancing Shelf Services and Field agendas.
• Translate priorities into integrated plans with clear ownership and milestones.
• Provide leadership insights by synthesizing performance data and risks.
• Lead governance and operating rhythms to ensure accountability and follow-through.
• Partner with Sales and customer-facing leaders to align service requirements with growth goals.
• Coordinate planogram resets, store activity, and merchandising projects against scope and quality standards.

Skills

Influence leadership

Cross-functional collaboration

Forecasting & planning

Data-driven decisions

Education

Bachelor's degree in Business, Marketing, Supply Chain, or related field

Tools

Microsoft Office

BI/Analytics tools

Job description

UNFI is seeking a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services, including labor planning, execution readiness, and service quality across field teams.

The role partners with Sales, Shelf Management, Finance, HR, and Operations to convert strategy into actionable plans, manage budgets and resources, and drive improvements that deliver customer commitments and financial results.