Senior Manager, Selling & Client Growth

Bloomingdale's; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Bloomingdale's in New York is seeking a Senior Manager of Selling and Client Development to lead the end-to-end selling experience, aligning touchpoints with our customer-first operating principle. You will collaborate across teams to optimize selling journeys, integrate Loyallist and Bloomingdale's Credit Card programs, develop proactive client outreach, and establish KPIs to drive loyalty and spend.

The role requires strategic thinking, leadership and the ability to translate data into

Qualifications

• Bachelor's Degree from a 4-year college or university
• 5+ years direct experience
• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Ability to think creatively, strategically and technically
• Ability to work a flexible schedule based on department and Company needs
• Knowledge of MS Office computer programs are required

Responsibilities

• Lead selling effectiveness efforts with cross-functional partners for functional service & selling priorities.
• Integrate Loyallist program/Bloomingdale's Credit Card within selling journeys; partner with Loyalty Marketing for acquisition and retention.
• Provide strategy and tactics to grow customer share of wallet, repeat visits, and spend per customer; establish client development nuances across product categories and roles.
• Develop and execute a comprehensive roadmap for proactive client outreach, leveraging selling tools for consistent, impactful, personal communication with clients.
• Represent the business interests for selling tools; partner with Macy's Tech on development/deployment of client development selling tools.
• Collaborate with Customer Experience & Strategy partners to ensure selling journeys are supported and connected to other initiatives; coordinate with cross-functional teams to maximize impact.
• Establish KPIs and metrics; analyze data and feedback to optimize selling journey initiatives for maximum impact.

Skills

Leadership

Communication

Strategic thinking

Creativity

Technical thinking

Flexibility

Education

Bachelor's Degree

Tools

MS Office

Job description

Bloomingdale's in New York is seeking a Senior Manager of Selling and Client Development to lead the end-to-end selling experience, aligning touchpoints with our customer-first operating principle. You will collaborate across teams to optimize selling journeys, integrate Loyallist and Bloomingdale's Credit Card programs, develop proactive client outreach, and establish KPIs to drive loyalty and spend.

The role requires strategic thinking, leadership and the ability to translate data into