Senior Manager, Remote Field Ops & Customer Data

Amylyx Pharmaceuticals; United States; Remote; USD 162,000 - 182,000; Full time

Job summary

Amylyx Pharmaceuticals, Inc. is seeking a Senior Manager for Field Operations & Customer Data Management to oversee the end-to-end handling of customer and field data across CRM, claims, hub, and third-party sources.

You will partner with data aggregators, IT, analytics, and field teams to ensure timely, accurate data delivery into data warehouses and reporting systems. The role focuses on hands-on data movement, issue investigation, validation, documentation, and operational excellence,

Qualifications

• Bachelor’s degree in business, analytics, information systems, data management, life sciences, or a related field.
• 5+ years in pharmaceutical/biotech healthcare commercial operations or related data operations.
• Hands-on experience with CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data.
• Experience translating stakeholder questions into data requirements and working with data aggregators.
• Experience managing recurring data feeds with vendors and technical teams.
• Knowledge of data warehouses, master data concepts, data quality controls, and reporting dependencies.
• Experience supporting field operations processes like targeting, territory alignment, roster management.
• Advanced Excel; SQL, BI tools, CRM platforms, mapping tools, or data warehouses preferred.
• Strong analytical/problem-solving skills and attention to detail.
• Ability to communicate clearly and coordinate across multiple teams.

Responsibilities

• Customer data operations: support receipt, processing, integration, validation, and availability of customer data across sources.
• Data quality and issue resolution: monitor deliveries, identify issues, perform root-cause analyses, coordinate fixes.
• Vendor management: act as operational contact for data vendors; manage calendars, specs, data transfers, and logs.
• Data validation and reconciliation: perform QC checks across source files, staging, warehouses, CRM outputs, and dashboards.
• Documentation and controls: maintain mappings, dictionaries, SOPs, validation checklists, and issue histories.
• New data source evaluation: document use cases, assess coverage, define requirements, test samples, summarize tradeoffs.
• Stakeholder needs: translate requests into data requirements and recommend sources, measures, analyses, or reporting approaches.
• Customer master/alignment support: maintain customer, account, affiliation, territory, roster data; resolve issues.
• Field targeting and alignment: execute targeting, deployments, and territory analyses; support field operations.
• CRM/field support: troubleshoot data visibility issues; provide updates and solutions to field users and leadership.
• Operational coordination: maintain project plans, logs, release calendars, and stakeholder communications.
• Continuous improvement: identify pain points and opportunities to improve data quality, vendor performance, and automation.

Skills

Data management

Excel

SQL

CRM systems

Data quality

Vendor management

Stakeholder comms

Education

Bachelor's degree in a related field

Tools

SQL

CRM platforms

Data warehouses

BI tools

Job description

Amylyx Pharmaceuticals, Inc. is seeking a Senior Manager for Field Operations & Customer Data Management to oversee the end-to-end handling of customer and field data across CRM, claims, hub, and third-party sources.

You will partner with data aggregators, IT, analytics, and field teams to ensure timely, accurate data delivery into data warehouses and reporting systems. The role focuses on hands-on data movement, issue investigation, validation, documentation, and operational excellence,