Senior Manager, Field Operations and Customer Data Management

Amylyx Pharmaceuticals; United States; À distance; USD 162 000 - 182 000; Plein temps

Résumé du poste

Amylyx Pharmaceuticals, Inc. is seeking a Senior Manager for Field Operations & Customer Data Management to oversee the end-to-end handling of customer and field data across CRM, claims, hub, and third-party sources.

You will partner with data aggregators, IT, analytics, and field teams to ensure timely, accurate data delivery into data warehouses and reporting systems. The role focuses on hands-on data movement, issue investigation, validation, documentation, and operational excellence,

Qualifications

• Bachelor’s degree in business, analytics, information systems, data management, life sciences, or a related field.
• 5+ years in pharmaceutical/biotech healthcare commercial operations or related data operations.
• Hands-on experience with CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data.
• Experience translating stakeholder questions into data requirements and working with data aggregators.
• Experience managing recurring data feeds with vendors and technical teams.
• Knowledge of data warehouses, master data concepts, data quality controls, and reporting dependencies.
• Experience supporting field operations processes like targeting, territory alignment, roster management.
• Advanced Excel; SQL, BI tools, CRM platforms, mapping tools, or data warehouses preferred.
• Strong analytical/problem-solving skills and attention to detail.
• Ability to communicate clearly and coordinate across multiple teams.

Responsabilités

• Customer data operations: support receipt, processing, integration, validation, and availability of customer data across sources.
• Data quality and issue resolution: monitor deliveries, identify issues, perform root-cause analyses, coordinate fixes.
• Vendor management: act as operational contact for data vendors; manage calendars, specs, data transfers, and logs.
• Data validation and reconciliation: perform QC checks across source files, staging, warehouses, CRM outputs, and dashboards.
• Documentation and controls: maintain mappings, dictionaries, SOPs, validation checklists, and issue histories.
• New data source evaluation: document use cases, assess coverage, define requirements, test samples, summarize tradeoffs.
• Stakeholder needs: translate requests into data requirements and recommend sources, measures, analyses, or reporting approaches.
• Customer master/alignment support: maintain customer, account, affiliation, territory, roster data; resolve issues.
• Field targeting and alignment: execute targeting, deployments, and territory analyses; support field operations.
• CRM/field support: troubleshoot data visibility issues; provide updates and solutions to field users and leadership.
• Operational coordination: maintain project plans, logs, release calendars, and stakeholder communications.
• Continuous improvement: identify pain points and opportunities to improve data quality, vendor performance, and automation.

Connaissances

Data management

Excel

SQL

CRM systems

Data quality

Vendor management

Stakeholder comms

Formation

Bachelor's degree in a related field

Outils

SQL

CRM platforms

Data warehouses

BI tools

Description du poste

The Opportunity

Reporting to the Director, Field Operations & Data Management, the Senior Manager, Field Operations & Customer Data Management is a hands-on, execution-focused role within Commercial Operations. This position will support the reliable movement and use of customer and field data across the commercial data ecosystem, including CRM, specialty pharmacy, claims, hub, and other third-party data sources. The Senior Manager will work closely with data aggregators, source-data vendors, Information Technology, analytics partners, and field stakeholders to ensure data is delivered accurately, consistently, and on schedule into Amylyx data warehouses and downstream reporting solutions.

This role is highly tactical and detail oriented. The successful candidate will be comfortable working in the data, investigating issues, coordinating fixes, validating outputs, documenting processes, and resolving the daily operational challenges that can affect field execution. The role will also provide substantial support for customer targeting, field force sizing, territory alignment, roster and assignment maintenance, and the evaluation of new commercial data sources.

Responsibilities

• Customer data operations: Support the day-to-day receipt, processing, integration, validation, and availability of customer and commercial data, including CRM, specialty pharmacy, claims, affiliations, customer reference, field activity, and other vendor-supplied datasets.
• Data quality and issue resolution: Monitor recurring data deliveries and warehouse outputs; identify missing, late, incomplete, duplicated, or inconsistent data; conduct root-cause analysis; coordinate corrective actions; and follow issues through resolution.
• Vendor management: Serve as an operational point of contact for data and field operations vendors, including possible data aggregator. Manage delivery calendars, file specifications, data transfer dependencies, service expectations, issue logs, status updates, and follow-up actions.
• Data validation and reconciliation: Perform detailed quality control checks and reconciliations across source files, staging layers, warehouse tables, CRM outputs, vendor reports, and downstream dashboards; document findings and elevate material risks. Ensure quality data is available for incentive compensation administration.
• Data documentation and controls: Maintain business rules, source-to-target mappings, data dictionaries, file layouts, standard operating procedures, validation checklists, issue histories, and other documentation needed for repeatable and auditable operations.
• New data source evaluation: Support the assessment of potential new data sources by documenting business use cases, reviewing coverage and field definitions, evaluating quality and usability, coordinating sample-data testing, identifying integration requirements, and summarizing findings and tradeoffs.
• Stakeholder needs and data recommendations: Engage field teams, field leadership, Commercial leadership, Analytics, and other stakeholders to clarify business questions and operational needs. Translate requests into defined data requirements and recommend the data sources, measures, analyses, or reporting approaches best suited to answer the question, while clearly communicating data limitations and tradeoffs.
• Customer master and alignment support: Help maintain accurate customer, account, affiliation, territory, roster, and assignment data across relevant systems. Investigate and resolve alignment, ownership, hierarchy, and customer identity issues that affect field teams.
• Field targeting & alignment: Execute and maintain customer targeting processes, including data preparation, business-rule application, final list deployment. Support territory alignment activities, including geographic and customer-level analyses, scenario development, balance assessments etc.
• CRM and field support: Partner with CRM owners and field operations colleagues to troubleshoot customer, roster, territory, targeting, and data visibility issues; provide timely updates and practical solutions to field users and leadership.
• Operational coordination: Maintain project plans, action logs, decision records, recurring status materials, release calendars, and stakeholder communications across concurrent data and field operations workstreams.
• Continuous improvement: Identify recurring pain points and opportunities to improve data quality, vendor performance, controls, documentation, automation, and the efficiency of field operations processes.

Requirements

• Bachelor’s degree required in business, analytics, information systems, data management, life sciences, or a related field.
• 5+ years of experience in pharmaceutical, biotechnology, healthcare, commercial operations, data operations, sales operations, CRM operations, analytics, or a related discipline.
• Hands-on experience working with commercial/customer data such as CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data.
• Experience working with healthcare or commercial data aggregators and translating stakeholder questions into practical data requirements, source recommendations, or analytical approaches strongly preferred.
• Experience managing recurring data feeds and working with vendors and technical teams to investigate and resolve data delivery, transformation, quality, or availability issues.
• Working knowledge of commercial data warehouses, data integration processes, master data concepts, business rules, data quality controls, and downstream reporting dependencies.
• Experience supporting customer targeting, territory alignment, field force sizing, roster management, or other field operations processes strongly preferred.
• Advanced Excel skillsrequired; experience with SQL, business intelligence tools, CRM platforms, data quality tools, geographic mapping tools, or data warehouse environments preferred.
• Strong analytical and problem-solving skills, with the curiosity and persistence to trace issues across datasets, systems, vendors, and business processes.
• Exceptional attention to detail and the ability to manage recurring operational deliverables while responding effectively to urgent, unplanned issues.
• Clear written and verbal communication skills, including the ability to document technical and business rules, explain issues, coordinate decisions, and provide concise status updates.
• Ability to build productive working relationships across Commercial Operations, field leadership, Analytics, Information Technology, Finance, Compliance, and external partners.
• High degree of accountability, organization, judgment, and comfort working in a fast-paced environment with evolving priorities and incomplete information.

Work Location and Conditions

• At Amylyx, we proudly support remote work opportunities within the United States. However, due to business considerations related to health insurance coverage and state tax regulations, we are unable to hire employees who reside and/or work in certain states. Currently, we are not considering applicants from Alaska and Hawaii.
• You will be expected to travel to our corporate location in Cambridge, MA several times a year and attend other company-related events as necessary and requested, which may include travel by air, driving or public transportation.
• You must have access to work in setting that meets all requirements of the role (including privacy, reliable internet access, phone, ability to communication via video conference, etc.) at your remote location.

Compensation

The pay range posted below represents our good faith estimate of compensation for this role, based on market data and internal benchmarks. The final offer may vary depending on a candidate’s experience, skills, and qualifications, as well as considerations of internal equity.

Estimated Pay Range

$162,000—$182,000 USD

Amylyx Pharmaceuticals is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Amylyx’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Accommodations are available for candidates who require them in our selection process. If you need an accommodation, please let your Amylyx Talent Acquisition contact know.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.