Senior Program Manager, Remote – Federal Contact Center

Maximus; Montpelier (VT); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Sr. Manager to provide leadership for federal contact center programs within the gXCC program.

The role focuses on delivering contractual requirements, KPIs, schedules, staffing, financial objectives, quality standards, and deliverables while maintaining strong relationships with Government stakeholders. You will guide cross-functional teams across operations, workforce management, QA, training, and security, ensuring work is delivered to specification, on schedule and

Formación

• Bachelor's degree in a relevant field and 7+ years of professional experience.
• U.S. Citizenship and the ability to pass a security clearance.
• Experience managing Federal Government contracts or programs.
• Experience leading large-scale omnichannel contact center operations.
• PMP, PgMP, ITIL, or comparable certification preferred.

Responsabilidades

• Deliver multiple projects with high value and risk.
• Lead cross-functional teams to meet specifications, schedule and budget.
• Provide leadership for project teams and staffing decisions.
• Serve as primary management focal point for assigned call orders.
• Oversee transition, implementation, stabilization and change activities.

Conocimientos

Leadership

Program management

Stakeholder management

Cross-functional leadership

Risk management

Educación

Bachelor's degree in relevant field

Herramientas

Teams

CRM systems

PM software

Descripción del empleo

Maximus is seeking a Sr. Manager to provide leadership for federal contact center programs within the gXCC program.

The role focuses on delivering contractual requirements, KPIs, schedules, staffing, financial objectives, quality standards, and deliverables while maintaining strong relationships with Government stakeholders. You will guide cross-functional teams across operations, workforce management, QA, training, and security, ensuring work is delivered to specification, on schedule and