Senior Manager - Remote Customer Growth Lead

Socotra, Inc.; San Antonio (TX); Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Remote flexibility

Paid time off

Holidays

Volunteer time

LinkedIn Learning

Career development

Competitive compensation

401(k) plan with match

Benefits from day one

Tuition reimbursement

Paid parental and adoption leave

Job summary

Welch's is seeking a Senior Manager, Category Team Lead to drive growth across a portfolio of grocery customers, including H-E-B and others. You will own customer strategy and execution, build partnerships, and translate shopper insights into opportunities, with a focus on profitable, long-term growth.

This remote role requires ~25% travel and emphasizes cross-functional collaboration to align demand, supply, and customer plans across the portfolio.

Qualifications

• At least 8 years in the food and beverage industry.
• National account management or direct ownership of customer accounts is required.
• A bachelor’s degree or equivalent combination of education and experience.
• Experience managing customer P&Ls, trade spending, and live trade accrual budgets is required.
• Ability to analyze syndicated and panel data and translate findings into customer recommendations.
• Strong negotiation, presentation, and communication skills.
• Proficiency with business applications and tools used for analysis, forecasting, presentations, and account management.
• Willingness to travel approximately 25%, depending on business needs.

Responsibilities

• Own the customer growth plan. Translate Welch’s strategic growth and annual operating plans into clear customer priorities, sales opportunities, and measurable volume and profit results.
• Build partnerships that open doors. Develop strong relationships with customer decision-makers, understand their business priorities, and bring forward ideas that create value for both organizations.
• Find the next opportunity. Turn shopper insights, syndicated and panel data, category trends, and competitive activity into recommendations for assortment, shelving, pricing, and promotions.
• Bring innovation to the shelf. Lead customer conversations around new products and growth ideas, coordinating internally to support commercialization and successful launches.
• Make the economics work. Manage customer P&Ls, trade budgets, and live trade accruals with a clear understanding of how each decision affects sales and profitability.
• Connect the right teams. Partner with Marketing, Sales Planning, Commercial Finance, Category Development, Logistics, and Supply Chain to move customer plans from recommendation to execution.
• Keep demand and supply aligned. Provide monthly and annual forecasts and collaborate with Demand Planning to support production planning and customer needs.
• Follow through on the details. Own customer programming and account execution, including retailer and new-item forms, online sales information, deduction management, and timely updates to internal systems.

Skills

National accounts management

Negotiation

Presentation

Communication

Data analysis

Forecasting

Account management

Travel readiness

Education

Bachelor’s degree

Tools

CRM software

Excel

BI tools

Forecasting tools

Job description

Welch's is seeking a Senior Manager, Category Team Lead to drive growth across a portfolio of grocery customers, including H-E-B and others. You will own customer strategy and execution, build partnerships, and translate shopper insights into opportunities, with a focus on profitable, long-term growth.

This remote role requires ~25% travel and emphasizes cross-functional collaboration to align demand, supply, and customer plans across the portfolio.