Quality & Operational Excellence Lead

Modern Technology Solutions, Inc.; Dayton (OH); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Modern Technology Solutions, Inc. (MTSI) seeks an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen performance and enable scalable growth.

This role partners with Infrastructure and Operations to evolve management systems, and prepare for CMMI benchmarking while improving outcomes for employees and customers. This senior role drives cross-functional improvement, mentors staff, and reports to senior leadership on progress and impact

Qualifications

• Bachelor's degree requirement in engineering, business, information systems, or related field.
• ISO 9001 Lead Auditor credential preferred.
• Certified Manager of Quality/Organizational Excellence beneficial.
• Certified CMMI Associate beneficial.
• Active DoD/ security clearance preferred.

Responsibilities

• Lead end-to-end business process development and improvement.
• Act as internal auditor to verify process effectiveness.
• Serve as technical expert for process design using CMMI and drive change management.
• Translate business strategy into process roadmaps to prepare for CMMI benchmarking.
• Mentor coworkers on quality management principles and CMMI practices to foster adoption.
• Develop and implement a central repository for organizational resources and guidance.
• Identify metrics demonstrating process effectiveness and guide improvements.
• Lead root cause investigations and implement sustainable corrective actions.
• Reduce inefficiencies to improve customer and employee satisfaction.

Skills

Strategic thinking

Stakeholder influence

Process governance

Cross-functional leadership

Continuous improvement

Education

Bachelor's degree in Engineering, Business, Information Systems

ISO 9001 Lead Auditor

Certified Manager of Quality / Organizational Excellence

Certified CMMI Associate

Active security clearance

Tools

Visio

PowerBI

Job description

MTSI is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen operational performance, advance organizational maturity, and enable scalable growth. This leader will play a critical role in preparing the organization for CMMI benchmarking activities while building sustainable management systems that improve employee and customer outcomes.

As a key member of the Operational Excellence Team this role will act as a partner to all our Infrastructure Departments and Operations to evolve the management systems used to deliver exceptional services to our customers and employees. In this senior role, you will facilitate engagements with stakeholders and leadership to define goals, objectives, requirements, and outcomes; conduct interviews, surveys, workshops, and focus groups to gather information and analyze data; and deliver recommendations.

This role offers a unique opportunity to shape how MTSI operates at scale. The successful candidate will influence enterprise-wide processes, partner directly with senior leadership, and help define the future operating model of the organization.

What You'll Do

The Senior Manager serves as a subject-matter expert and strategic leader responsible for developing, optimizing, and governing end-to-end business processes. This role drives complex improvement initiatives, leads cross-functional teams, and ensures processes are scalable, compliant, and aligned with organizational goals and industry frameworks like ISO 9001 and CMMI.

Key Responsibilities

• Lead large-scale, cross-functional process development and improvement initiatives to improve quality, efficiency, and performance
• Act as internal auditor to verify process effectiveness and identify opportunities for improvement
• Serve as the technical expert for process design and implementation using improvement frameworks such as CMMI and influence change management efforts
• Partner with IT Operations leadership to translate business strategy into actionable process roadmaps to prepare organization for CMMI benchmarking activities
• Mentor and coach coworkers on quality management principles and CMMI practices to drive adoption of quality management principles across departments
• Support the development and implementation of a central SharePoint repository for organizational resources, guidance, and knowledge
• Identify performance metrics that demonstrate process effectiveness and inform improvement opportunities
• Lead root cause investigations for high-impact issues and implement sustainable corrective actions
• Reduce operational inefficiencies and enhance customer and employee satisfaction through streamlined processes

What You Bring

• Strategic thinking and process ownership
• Proven experience utilizing ISO 9001 and CMMI as a platform for improvement
• 10+ years of experience in process engineering, quality management, or operational excellence roles
• Proven experience leading cross-functional improvement initiatives with measurable business impact
• Demonstrated ability to influence senior stakeholders and drive organizational change
• Proficiency with process mapping and analysis tools (Visio, PowerBI) * Excellent communication, leadership, and facilitation skills
• Experience establishing process governance programs
• Ability to manage competing priorities in complex environments
• Continuous improvement mindset with a focus on long-term sustainability

Education and Preferred Qualifications:

• Bachelor's degree in Engineering, Business, Information Systems, or related discipline
• ISO 9001 Lead Auditor
• Certified Manager of Quality / Organizational Excellence or Quality Engineer
• Certified CMMI Associate or CMMI Appraisal Team Member
• Active Secret or top secret security clearance preferred

Security Clearance:

US Citizenship and eligibility to obtain a DoW security clearance are required

Work Locations and Travel

• Hybrid/onsite depending on business needs
• Candidates should be located within commuting distance of a major MTSI office location in Alexandria, VA, Dayton, OH, or Huntsville, AL.
• Occasional travel for project support or facility visits

Interesting Work:

Our co-workers support some of the most important and critical programs to our national defense and security.

Values:

Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.

100% Employee Owned:

We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.

Great Benefits - Most Full-Time Staff Are Eligible for:

• Starting PTO accrual of 20 days PTO/year + 10 holidays/year
• Flexible schedules
• 6% 401k match with immediate vesting up to $9k annually
• Semi-annual bonus eligibility (July and December)
• Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
• Up to $10,000 in annual educational reimbursement
• Other company funded benefits, like life and disability insurance
• Optional zero deductible Blue Cross/Blue Shield health insurance plan

Track Record of Success:

We have grown every year since our founding in 1993.

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com

MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.