Quality Manager: Drive Customer-Centric Quality & Excellence

TSI Incorporated; Saint Paul (MN); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off Program

EAP

Professional development opportunities

Job summary

TSI Incorporated in Shoreview, MN is seeking a Quality Manager to lead and shape quality strategy across products and services. You will partner with Operations, Engineering, Product Development, and Customer Support to ensure top-tier quality and customer satisfaction.

The role focuses on building a culture of quality excellence, driving continuous improvement, and ensuring ISO 9001 compliance while guiding supplier quality programs and calibration processes.

Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Quality, Operations or related field.
• 7+ years of progressive experience in quality engineering, quality systems, manufacturing quality, or operational excellence.
• Minimum of 2 years’ experience leading quality teams and driving cross‑functional quality improvement initiatives in a manufacturing environment.
• Experience managing quality systems and ISO 9001 compliance activities.
• Experience leading continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.

Responsibilities

• Lead and continuously improve TSI’s quality strategy, systems, standards, and processes to ensure products, services, and customer experiences meet expectations.
• Drive a culture of quality excellence, customer-centricity, and continuous improvement across the organization.
• Serve as the primary point of contact for customer quality concerns and drive resolution to improve satisfaction.
• Lead quality improvement initiatives and corrective actions to enhance product quality and customer experience.
• Analyze customer feedback, field quality data, warranty performance, and quality trends to identify improvement opportunities.
• Partner with suppliers and internal stakeholders to improve supplier quality performance.
• Support new product development activities and sustaining engineering with quality requirements.
• Coordinate quality audits and maintain compliance with applicable standards.

Skills

Quality leadership

Cross-functional collaboration

Quality systems

ISO 9001

Lean Six Sigma

Statistical analysis

Education

Bachelor’s degree in Engineering/Manufacturing/Quality/Operations

ISO 17025 awareness

Tools

QMS platforms

Job description

TSI Incorporated in Shoreview, MN is seeking a Quality Manager to lead and shape quality strategy across products and services. You will partner with Operations, Engineering, Product Development, and Customer Support to ensure top-tier quality and customer satisfaction.

The role focuses on building a culture of quality excellence, driving continuous improvement, and ensuring ISO 9001 compliance while guiding supplier quality programs and calibration processes.