Quality Excellence Manager – Customer-Centric & ISO 9001

美国TSI集团中国公司; Saint Paul (MN); In loco; USD 130.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) with company match

Paid Time Off

Professional development opportunities

Descrizione del lavoro

TSI Shoreview, MN seeks a Quality Manager to lead the quality strategy and systems, collaborate with Operations, Engineering, Supply Chain, and Sales, and drive continuous quality improvements across products and processes.

You will oversee QMS, supplier quality, audits, and calibration programs, guiding a team to reduce risk, improve customer satisfaction, and sustain operational excellence. A strong Lean/Six Sigma background is required.

Competenze

• Bachelor’s degree in Engineering, Manufacturing, Quality, Operations or a related technical field.
• 7+ years of progressive experience in quality engineering, quality systems, manufacturing quality, or operational excellence.
• Minimum of 2 years’ experience leading quality teams and driving cross-functional quality improvement initiatives in a manufacturing environment.
• Experience managing quality systems and ISO 9001 compliance activities.
• Experience leading continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.

Mansioni

• Lead and continuously improve TSI’s quality strategy, systems, standards, and processes to ensure products, services, and customer experiences consistently meet organizational and customer expectations.
• Drive a culture of quality excellence, customer-centricity, and continuous improvement across the organization by partnering with leaders to align quality initiatives with customer and business needs.
• Serve as the primary point of contact for customer quality concerns, leading investigation, resolution, communication, and follow-through to improve customer satisfaction and strengthen customer relationships.
• Lead quality improvement initiatives and corrective actions that enhance product quality, operational effectiveness, and the overall customer experience.
• Analyze customer feedback, field quality data, warranty performance, and quality trends to identify improvement opportunities and drive sustainable solutions.
• Partner with suppliers and internal stakeholders to improve supplier quality performance, address quality concerns, and improve customer experience.
• Support new product development activities and sustaining engineering efforts by ensuring quality requirements and customer expectations are effectively incorporated into product and process designs.
• Coordinate quality audits, maintain compliance with applicable standards, and serve as a key contact for external quality organizations.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and promote a culture of quality through the organization.
• Oversee calibration management and measurement system processes to ensure accuracy and traceability to NIST standards in support of TSI's precision measurement products.
• Establish, monitor, and report on key quality performance metrics to drive accountability and continuous improvement.

Formazione

Bachelor’s degree in Engineering, Manufacturing, Quality, Operations or a related technical field

Descrizione del lavoro

TSI Shoreview, MN seeks a Quality Manager to lead the quality strategy and systems, collaborate with Operations, Engineering, Supply Chain, and Sales, and drive continuous quality improvements across products and processes.

You will oversee QMS, supplier quality, audits, and calibration programs, guiding a team to reduce risk, improve customer satisfaction, and sustain operational excellence. A strong Lean/Six Sigma background is required.