Senior Manager, Provider Adoption & Onboarding Excellence

CVS Health; Frankfort (KY); On-site; USD 68,000 - 183,000; Full time

Benefits offered by this job

Bonus program

Equity award

Comprehensive benefits

Job summary

CVS Health is hiring a Senior Manager, Project Management - Provider Adoption & Onboarding to drive provider onboarding and adoption readiness across Interoperability priorities. You will collaborate with Network leaders and cross-functional teams to improve coordination, implement process improvements, and ensure visibility across initiatives.

The role demands strong project management, operational discipline, and the ability to drive execution with multiple stakeholders.

Qualifications

• 6+ years of experience in project management, program management, provider operations, onboarding, or related functions
• 2+ years partnering with payors scaling large health implementations
• Strong partnership, collaboration, communication, negotiation, and relationship management across providers, Network, internal partners, and senior leaders
• Experience supporting cross-functional initiatives with multiple stakeholders, competing priorities, and operational follow-through
• Experience creating and coordinating workflows or operational processes that improve execution and visibility
• Strong organizational, communication, and problem-solving skills, including process improvement and navigating ambiguity
• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry
• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support preferred
• Experience in healthcare, insurance, healthcare consulting, Interoperability, onboarding, or related areas preferred
• 3+ years' experience in healthcare, insurance or healthcare consulting and/or completion of General Management Development Program (GMDP)

Responsibilities

• Lead project management of provider adoption and onboarding requests and initiatives across multiple workstreams, including planning, status tracking, timelines, documentation, and follow-through
• Partner with Network teams, leadership, and cross-functional stakeholders to improve coordination, support process improvement, and strengthen alignment across Provider Adoption and Onboarding efforts
• Build strong working relationships across Interoperability, Network, Provider Experience, and other internal teams to align on provider needs, priorities, and execution plans
• Support strategic Network initiatives aligned to current Interoperability priorities, including efforts such as the Aetna Forward Program
• Lead tracking and coordination across key initiatives, including project planning, status reporting, timelines, risks, dependencies, action items, documentation, and materials that support execution and leadership visibility
• Identify process gaps and coordination pain points and recommend improvements that strengthen operational effectiveness and support future growth

Skills

Project management

Program management

Provider onboarding

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree

Job description

CVS Health is hiring a Senior Manager, Project Management - Provider Adoption & Onboarding to drive provider onboarding and adoption readiness across Interoperability priorities. You will collaborate with Network leaders and cross-functional teams to improve coordination, implement process improvements, and ensure visibility across initiatives.

The role demands strong project management, operational discipline, and the ability to drive execution with multiple stakeholders.