Senior Manager, Process Excellence & Risk (Remote)

COMFORT SYSTEMS; Providence (RI); Remote; USD 149,000 - 204,000; Full time

Job summary

Capital One Shopping is seeking a Senior Manager of Process Management to lead scalable process improvements and support international expansion, with a focus on risk management, controls, and reporting.

The role requires collaboration with multiple teams, influencing key stakeholders, and delivering results that impact the bottom line, while thriving in a fast-moving environment and maintaining clear communication across functions.

Qualifications

• Bachelor's degree or military experience required.
• Experience in process management and project governance.
• Strong relationship management and stakeholder influence.

Responsibilities

• Influence, manage, and own process management activities for Shopping.
• Lead risk assessments, problem solving, and remediation efforts.
• Document risks, results, and issues with remediation plans.
• Coordinate with team leads and enterprise partners on project requirements.
• Serve as point of contact for risk and audit partners.
• Provide SME on processes for department representation in projects.

Skills

Process management

Project management

Relationship management

Education

Bachelor's Degree or Military experience

Job description

Capital One Shopping is seeking a Senior Manager of Process Management to lead scalable process improvements and support international expansion, with a focus on risk management, controls, and reporting.

The role requires collaboration with multiple teams, influencing key stakeholders, and delivering results that impact the bottom line, while thriving in a fast-moving environment and maintaining clear communication across functions.