Senior Process Manager – Remote, Scalable Improvements

COMFORT SYSTEMS; Pierre (SD); Remote; USD 149,000 - 170,000; Full time

Job summary

Capital One Shopping is seeking a Senior Manager of Process Management focused on scalable process enhancements and international expansion. You will lead process development, risk management, and governance activities to improve efficiency and reduce risk while supporting rapid growth.

Strong analytical skills and stakeholder collaboration are essential. This role offers remote eligibility and a competitive compensation package, with the opportunity to influence outcomes across multiple

Qualifications

• Bachelor's Degree or Military experience.
• At least 2 years of experience in Process management.
• At least 2 years of experience in Project management.
• At least 2 years of experience in Relationship management.

Responsibilities

• Influence, manage, and own process management activities required of Shopping including PLA/PRA assessments, process and control creation and validation, audit activities, etc.
• Serve as well-managed lead for Shopping’s adherence to email governance, sanctions processes, external data sharing, and script governance.
• Support Shopping’s well-managed agenda by leading risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk
• Documenting risks, results, and issues and working with internal partners on remediation plans
• Partnering with Shopping team leads and enterprise partners, to ensure clear communication of project requirements
• Serve as point of contact for risk and audit partners
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Collaborate with Shopping team to advise on risk, process, and data management requirements and process for new intent, initiatives, and Enterprise requests
• Apply sound inquiry and analysis to make recommendations and decisions
• Be intellectually curious to question the obvious, explore options, and develop alternatives

Skills

Process management

Project management

Relationship management

Education

Bachelor's Degree or Military experience

Master’s Degree in Business Management/Process Management/Project Management/Risk Management/Communications/CS or IS

Job description

Capital One Shopping is seeking a Senior Manager of Process Management focused on scalable process enhancements and international expansion. You will lead process development, risk management, and governance activities to improve efficiency and reduce risk while supporting rapid growth.

Strong analytical skills and stakeholder collaboration are essential. This role offers remote eligibility and a competitive compensation package, with the opportunity to influence outcomes across multiple