Senior Manager, Process Excellence (Remote)

COMFORT SYSTEMS; Honolulu (HI); Remote; USD 149,000 - 204,000; Full time

Job summary

Capital One Shopping is seeking a Senior Manager of Process Management (Remote Eligible) to lead scalable process improvements and support international expansion. The role focuses on process development, risk management, control creation, testing, and stakeholder communications to drive bottom-line results.

You will educate stakeholders, manage multi-location processes, and partner with senior leaders to implement efficient, compliant solutions in a fast-moving environment.

Qualifications

• Bachelor's Degree or Military experience is required.
• 2+ years of experience in Process management.
• 2+ years of experience in Project management.
• 2+ years of experience in Relationship management.

Responsibilities

• Influence, manage, and own process management activities for Shopping including PLA/PRA assessments, process and control creation and validation, audit activities.
• Lead Shopping’s adherence to email governance, sanctions processes, external data sharing, and script governance.
• Support Shopping’s risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk.
• Document risks, results, and issues and work with internal partners on remediation plans.
• Partner with Shopping team leads and enterprise partners to ensure clear communication of project requirements.
• Serve as point of contact for risk and audit partners.
• Provide SME on processes when representing the department in projects and meetings.
• Collaborate with Shopping team to advise on risk, process, and data management requirements for new intents, initiatives, and Enterprise requests.
• Apply inquiry and analysis to make recommendations and decisions.
• Be intellectually curious to question the obvious, explore options, and develop alternatives.

Skills

Process management

Project management

Relationship management

Education

Bachelor's Degree

Job description

Capital One Shopping is seeking a Senior Manager of Process Management (Remote Eligible) to lead scalable process improvements and support international expansion. The role focuses on process development, risk management, control creation, testing, and stakeholder communications to drive bottom-line results.

You will educate stakeholders, manage multi-location processes, and partner with senior leaders to implement efficient, compliant solutions in a fast-moving environment.