Senior Manager, Order Administration & Service Delivery

Fusion Connect

United States

Remote

USD 110,000 - 150,000

Full time

6 days ago

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Job summary

Fusion Connect seeks a Senior Manager of Order Administration to lead the team that handles all orders for Service Delivery. You will collaborate with Sales, Service Delivery, and other operations teams to ensure accurate entry, timely processing, and successful installation handoffs.

The role emphasizes process improvement, reporting, and maintaining strong customer service across departments. The position requires 10+ years in telecommunications operations, a business-related degree, and

Qualifications

10+ years of operations experience in a telecommunications environment
Bachelor's degree in Business/Management or a related field preferred.
Strong ability to lead a team and manage cross-functional relationships.

Responsibilities

Lead a team supporting order entry from Sales into Service Delivery and related processes.
Build relationships with Sales, Customer Experience, Service Delivery and other operations teams to ensure timely, accurate order processing.
Scrub opportunities for accuracy, welcome customers, and gather required documents for installation.
Ensure orders are ready for submission to project managers and manage daily pipeline for on-time delivery.
Develop and maintain key reports for Sales and Service Delivery orders and improve interdepartmental processes.