Strategic Service Delivery Manager - Telecom

Vision Net, Inc.; Great Falls (MT); Presencial; USD 95.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement benefits

Paid time off

Professional growth opportunities

Descripción de la vacante

Vision Net, Inc. seeks a Service Delivery Manager to lead customer service implementations from order handoff through activation and transition to the NOC.

This role coordinates internal teams, vendors, and customers to ensure services are delivered on schedule, within budget, and in line with contractual obligations. You will own the end-to-end delivery lifecycle, develop implementation schedules, action logs, and risk registers, and manage escalations.

Formación

• Bachelor’s degree or equivalent in Telecom, Eng, IT or related field.
• 5–7+ years in telecom, wholesale carrier, or enterprise MSP, incl. 3+ years managing complex solutions.
• CCNP/CCIE, JNCIP/JNCIE, PMP, ITIL or MEF certifications preferred.

Responsabilidades

• Serve as the primary contact for assigned service implementations and provide status updates.
• Own end-to-end service delivery lifecycle from SO execution to handoff to NOC.
• Develop schedules, milestones, logs, risk registers and escalation plans.
• Coordinate internal resources and third‑party vendors to ensure timely delivery.
• Lead issue resolution, manage escalations, and communicate progress to customers and leadership.
• Coordinate ORT, ensure documentation and MTO activities with the NOC.
• Support continuous improvement of delivery procedures and reporting.

Conocimientos

Telecommunications

Project management

Cross-functional coordination

Customer focus

Vendor management

Educación

Bachelor's degree (Telecom/Engineering/IT)

Descripción del empleo

Vision Net, Inc. seeks a Service Delivery Manager to lead customer service implementations from order handoff through activation and transition to the NOC.

This role coordinates internal teams, vendors, and customers to ensure services are delivered on schedule, within budget, and in line with contractual obligations. You will own the end-to-end delivery lifecycle, develop implementation schedules, action logs, and risk registers, and manage escalations.