Senior Manager Order Administration

Fusion Connect; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Fusion Connect seeks a Senior Manager of Order Administration to lead the team that handles all orders for Service Delivery. You will collaborate with Sales, Service Delivery, and other operations teams to ensure accurate entry, timely processing, and successful installation handoffs.

The role emphasizes process improvement, reporting, and maintaining strong customer service across departments. The position requires 10+ years in telecommunications operations, a business-related degree, and

Qualifications

• 10+ years of operations experience in a telecommunications environment
• Bachelor's degree in Business/Management or a related field preferred.
• Strong ability to lead a team and manage cross-functional relationships.

Responsibilities

• Lead a team supporting order entry from Sales into Service Delivery and related processes.
• Build relationships with Sales, Customer Experience, Service Delivery and other operations teams to ensure timely, accurate order processing.
• Scrub opportunities for accuracy, welcome customers, and gather required documents for installation.
• Ensure orders are ready for submission to project managers and manage daily pipeline for on-time delivery.
• Develop and maintain key reports for Sales and Service Delivery orders and improve interdepartmental processes.

Skills

Leadership

Analytical thinking

Communication

Negotiation

Cross-functional collaboration

Education

Bachelor's degree in Business/Management or related field

Tools

Salesforce

Outlook

Excel

PowerPoint

Job description

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary

The Senior Manager of Order Administration oversees the team charged with handling all orders entered for Service Delivery by Sales or any other applicable teams. This team works with all Sales Agents and Channels, Service Delivery and other Business leaders to enter customer orders into the Fusion Connect data system, status orders and provide overall support to the Sales Team and other Service Delivery Department.

Job Description

Essential Duties and Responsibilities include the following: (Other duties may be assigned.) Build relationships and support of Sales, Customer Experience, Service Delivery Teams and maintain high level of customer service with partners like Sales and Service Delivery and other Operations Teams. Lead a team who supports new orders closed won from Sales as the first entry point into Service Delivery for processing. This includes scrubbing sales opportunities for accuracy, welcoming the customer to Fusion and working to secure documentation required to complete install. Also, ensure orders are ready to submit before sending them to the project manager. Ensure Team has allocated work and manages their pipeline daily to ensure accurate and on-time delivery of solutions. The role includes working to create, enhance and implement key reports for Sales and Service Delivery orders that includes overall pipeline management. Ensure Fusion intervals are met for timely customer installs. Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities as department needs dictate. Managing a Team that can include day-to-day operations of the team including tasks, attendance, compliance, attrition and outages to minimize customer impact and ensure the team is meeting or exceeding delivery goals. Suggest ideas for improvement in interdepartmental relationships and processes within Sales and Service Delivery to provide excellent customer service Work as assigned with cross-functional teams to improve overall customer service in Service Delivery and Sales and Fusion Communications as a whole Provide support for other departmental projects as needed Identify internal and external service needs; and identify solutions and implement Contribute to an environment that empowers individuals while building a strong sense of team to meet/exceed and maintain service levels as assigned by management Develop, establish and maintain positive working relationships with multiple internal teams and others while working to meet or exceed delivery goals.

Knowledge, Skills, and Abilities Requirements

Proven ability to deliver measurable results -- strong desire to engage with the Sales and Service Delivery teams to drive the results Demonstrated ability to influence across organizational boundaries Strong negotiation and decision-making skills Strong analytical, problem solving, decision-making and leadership skills are essential; works under minimal direction and uses independent judgment in decision-making Outstanding communication skills, both written and verbal Solid technical, industry and business knowledge Ability to exercise tact and good interpersonal skills Organizational and time management skills Be a self-starter, a highly motivated person able to work in a fast paced environment that is continually changing

Education and/or Experience Requirements

Ten (10) or more years of operations experience in a telecommunications environment Strong computer skills including Outlook, Excel, Word, PowerPoint and Sales Force. Bachelor's degree in Business, Management or a related field preferred.

Fusion Connect is a leading technology service provider to small, mid-sized, enterprise, and wholesale businesses. We meet the needs of business customers that are underserved by other providers by offering a diverse portfolio of integrated technology solutions coupled with a relentless focus on customer service. Our mission is to provide high-quality, reliable communications, broadband, cloud and IT services to business customers at the best possible value while giving each of our clients the personal attention they deserve.

Fusion Connect is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fusion Connect makes hiring decisions based solely on qualifications, merit, and business needs at the time.