Senior Manager Order Administration

Fusion Medical Staffing, LLC; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Fusion Connect is seeking an experienced Operations Leader to coordinate order administration, onboarding, and service delivery. You will guide a team supporting new orders from Sales through installation, ensuring timely delivery and high customer satisfaction.

The role requires extensive operations experience in the telecommunications sector, strong leadership, and the ability to drive continuous process improvements across teams.

Qualifications

• Ten (10) or more years of operations experience in a telecommunications environment.
• Bachelor's degree in Business, Management or a related field preferred.

Responsibilities

• Build relationships and support Sales, Customer Experience, Service Delivery and other Operations teams.
• Lead a team handling orders from Sales through to Service Delivery and install readiness.
• Ensure team manages pipeline and delivers on time.
• Develop and implement reports for Sales and Service Delivery orders.
• Support interdepartmental initiatives to improve customer service.

Skills

Measurable results

Cross-functional influence

Negotiation & decision-making

Analytical thinking

Communication skills

Industry knowledge

Interpersonal skills

Time management

Self-motivation

Education

Bachelor's degree in Business/Management or related field

Tools

Outlook

Excel

Word

PowerPoint

Salesforce

Job description

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

Job Description:

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

• Build relationships and support of Sales, Customer Experience, Service Delivery Teams and maintain high level of customer service with partners like Sales and Service Delivery and other Operations Teams.
• Lead a team who supports new orders closed won from Sales as the first entry point into Service Delivery for processing. This includes scrubbing sales opportunities for accuracy, welcoming the customer to Fusion and working to secure documentation required to complete install. Also, ensure orders are ready to submit before sending them to the project manager.
• Ensure Team has allocated work and manages their pipeline daily to ensure accurate and on-time delivery of solutions.
• The role includes working to create, enhance and implement key reports for Sales and Service Delivery orders that includes overall pipeline management.
• Ensure Fusion intervals are met for timely customer installs.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities as department needs dictate.
• Managing a Team that can include day-to-day operations of the team including tasks, attendance, compliance, attrition and outages to minimize customer impact and ensure the team is meeting or exceeding delivery goals.
• Suggest ideas for improvement in interdepartmental relationships and processes within Sales and Service Delivery to provide excellent customer service
• Work as assigned with cross-functional teams to improve overall customer service in Service Delivery and Sales and Fusion Communications as a whole
• Provide support for other departmental projects as needed
• Identify internal and external service needs; and identify solutions and implement
• Contribute to an environment that empowers individuals while building a strong sense of team to meet/exceed and maintain service levels as assigned by management
• Develop, establish and maintain positive working relationships with multiple internal teams and others while working to meet or exceed delivery goals

Knowledge, Skills, and Abilities Requirements:

• Proven ability to deliver measurable results -- strong desire to engage with the Sales and Service Delivery teams to drive the results
• Demonstrated ability to influence across organizational boundaries
• Strong negotiation and decision-making skills
• Strong analytical, problem solving, decision-making and leadership skills are essential; works under minimal direction and uses independent judgment in decision-making
• Outstanding communication skills, both written and verbal
• Solid technical, industry and business knowledge
• Ability to exercise tact and good interpersonal skills
• Organizational and time management skills
• Be a self-starter, a highly motivated person able to work in a fast paced environment that is continually changing

Education and/or Experience Requirements:

• Ten (10) or more years of operations experience in a telecommunications environment
• Strong computer skills including Outlook, Excel, Word, PowerPoint and Sales Force.
• Bachelor's degree in Business, Management or a related field preferred.

Sounds like your next step?

Meet the team

Fusion Medical Staffing

Fusion Connect is a connectivity and service delivery company that manages order administration and customer onboarding processes. The company operates in the telecommunications or connectivity services sector, with a focus on service delivery and sales operations. Fusion Connect works with sales teams and service delivery departments to process customer orders, manage installations, and ensure timely service implementation. The company emphasizes building careers that empower and inspire employees while delivering solutions to customers.