Senior Manager, Office Operations & Process Improvement

PremiStar; Springfield (IL); On-site; USD 98,000 - 115,000; Full time

Job summary

PremiStar in Springfield, IL seeks a Senior Manager - Office Operations to optimize operations across service, construction, and back-office units. You will collaborate with the GM and department heads to drive efficiency, cost control, and customer satisfaction.

The role requires leadership experience, strategic planning, and strong process improvement skills to guide workforce development and operational initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, Business or related field required.
• 5+ years in a leadership or supervisory role.
• Strong planning, budgeting, and workforce management skills.

Responsibilities

• Oversee daily operations of HVAC business units and back-office ops.
• Implement and standardize processes to improve workflow and customer satisfaction.
• Monitor KPIs like job completion and technician efficiency.
• Lead workforce planning, staffing, and training programs.
• Manage department budgets and analyze expenses for cost control.
• Foster teamwork, accountability and vendor/client relations.

Skills

Strategic planning

Resource allocation

Leadership

Team management

Customer service

Project management

Communication

Problem solving

Education

Bachelor's degree in Accounting, Finance, Business

Job description

PremiStar in Springfield, IL seeks a Senior Manager - Office Operations to optimize operations across service, construction, and back-office units. You will collaborate with the GM and department heads to drive efficiency, cost control, and customer satisfaction.

The role requires leadership experience, strategic planning, and strong process improvement skills to guide workforce development and operational initiatives.