Operations Manager - HVAC Office & Field Services

PremiStar; Monona (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Work-life balance

Career advancement

Great manager/team

Culture & values

Purpose & appreciation

Support & Stability & Technology

Training

Job summary

PremiStar in Monona, WI is seeking an Office Manager who reports to the Branch Manager. You will assist the Branch Manager and department heads in optimizing operations across service, construction, and back-office teams, ensuring smooth workflows and strong customer satisfaction.

The role focuses on operational efficiency, cost control, workforce planning, scheduling, KPI tracking, and leadership of back-office staff, with emphasis on process improvement, vendor relations, and ensuring

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field required.

Responsibilities

• Office Operations Management across service, construction, and back-office units.
• Oversee daily operations, ensuring efficiency and adherence to company policies.
• Implement standardized processes to improve workflow, productivity and customer satisfaction.
• Monitor KPIs such as job completion, technician efficiency, and customer feedback.
• Identify opportunities to streamline operations, improve response times, and reduce downtime.
• Lead scheduling, dispatching and inventory management improvements; support digital transformation initiatives.
• Assist in managing budgets for operational departments, ensuring profitability and cost efficiency.
• Supervise, mentor, and develop back-office staff; manage performance and professional development.
• Foster a high-performance culture with teamwork and accountability.
• Collaborate with HR on workforce planning, hiring, and retention strategies.
• Maintain strong relationships with clients and internal/external stakeholders to improve service delivery.

Skills

Strategic planning

Resource allocation

Leadership

HR knowledge

Decision making

Communication

Team leadership

Education

Bachelor's degree in Accounting/Finance/Business

Job description

PremiStar in Monona, WI is seeking an Office Manager who reports to the Branch Manager. You will assist the Branch Manager and department heads in optimizing operations across service, construction, and back-office teams, ensuring smooth workflows and strong customer satisfaction.

The role focuses on operational efficiency, cost control, workforce planning, scheduling, KPI tracking, and leadership of back-office staff, with emphasis on process improvement, vendor relations, and ensuring