Senior Manager, Member Experience & Product Delivery

CVS Health Corporation; Woonsocket (RI); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Equity awards

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive execution of member experience initiatives for payor-focused products across the US. You will collaborate with product, design, marketing and communications to translate strategy into coordinated plans and customer-facing communications.

The role may be remote or hybrid anywhere in the US, depending on location and hub access. You will aim to create consistent member experiences and guide execution across multiple

Qualifications

• 7+ years in customer/member/digital/product experience or related leadership programs
• Experience supporting healthcare, payor, digital product, or customer initiatives
• Ability to translate direction into coordinated plans and execution

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities
• Partner with product, design, marketing, and communications to translate direction into plans and execution
• Help drive consistency in member-facing experiences and interaction patterns across products
• Coordinate deliverables, timelines, stakeholder communications, and dependencies
• Develop recommendations for experience improvements and priorities based on journey context
• Support development of member-facing communications, journey materials, and FAQs
• Track readiness, dependencies, and follow-up actions for organized execution
• Identify opportunities to improve member understanding, navigation, and engagement across work
• Support broader product organization initiatives tied to experience quality and coordination

Skills

Customer experience

Member experience

Digital experience

Product experience

Communications

Leadership development program

Education

Bachelor's degree

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive execution of member experience initiatives for payor-focused products across the US. You will collaborate with product, design, marketing and communications to translate strategy into coordinated plans and customer-facing communications.

The role may be remote or hybrid anywhere in the US, depending on location and hub access. You will aim to create consistent member experiences and guide execution across multiple