Senior Manager, Luxury Retail Training — Northeast Leader

Prada Group; New York (NY); On-site; USD 140,000 - 155,000; Full time

Job summary

Prada seeks a Senior Manager, Retail Training, Northeast to lead the regional learning and development strategy, translating global vision into impactful retail experiences. This role partners with Retail Leadership, HR, CRM, Retail Operations and HQ Training to strengthen leadership, elevate client engagement, develop talent, and drive sustainable performance across the Northeast.

Responsibilities include leading the Northeast Training strategy, identifying opportunities with store leadership,

Qualifications

• 5+ years of experience in Retail Training, Learning & Development, or Retail Leadership, ideally within luxury retail.
• Strong understanding of client experience, clienteling, selling, coaching, and leadership development.
• Demonstrated ability to influence senior stakeholders and operate effectively across multiple stores and functions.
• Strong facilitation, communication, analytical, and project-management skills.
• Commercial mindset with the ability to connect learning initiatives to client, people, and business outcomes.

Responsibilities

• Lead the Retail Training strategy for the Northeast, aligning regional business needs with Americas and global priorities.
• Partner with senior retail and store leadership to identify business, client, leadership, and talent-development opportunities.
• Translate business priorities into focused learning initiatives that strengthen client engagement, selling excellence, product knowledge, and leadership effectiveness.
• Maintain a strong field presence, using store observations, coaching, and business insights to ensure learning translates into consistent execution.
• Develop the store teams, establishing clear priorities, accountability, and standards of excellence throughout the Region.
• Partner with HR and Retail Leadership to support onboarding, leadership development, internal mobility, succession, and career growth.
• Oversee the design and delivery of regional learning programs across in-person, virtual, and digital platforms.
• Measure training effectiveness through business results, learning KPIs, field observations, and behavioral change.
• Represent the Northeast within Americas and global training discussions, bringing forward regional needs, opportunities, and best practices.
• Manage the regional training budget, learning platforms, and key strategic projects.

Skills

Retail Training

Leadership development

Stakeholder management

Facilitation

Analytical skills

Travel willingness

Communication

MS Office / LMS

Education

Bachelor's degree or equivalent

Tools

Success Factors

LMS platforms

Office Suite

Job description

Prada seeks a Senior Manager, Retail Training, Northeast to lead the regional learning and development strategy, translating global vision into impactful retail experiences. This role partners with Retail Leadership, HR, CRM, Retail Operations and HQ Training to strengthen leadership, elevate client engagement, develop talent, and drive sustainable performance across the Northeast.

Responsibilities include leading the Northeast Training strategy, identifying opportunities with store leadership,