Senior Manager, Retail Training, Northeast

Prada; New York (NY); Sur place; USD 140 000 - 155 000; Plein temps

Résumé du poste

Prada Group in the United States seeks a Senior Manager, Retail Training, Northeast to lead regional learning and development, translating global vision into impactful retail experiences across the Northeast.

You will partner with Retail Leadership, HR, CRM, Retail Operations and HQ Training to strengthen leadership, elevate the client experience, develop talent, and drive sustainable business performance across stores in the region.

Qualifications

• 5+ years in Retail Training or related leadership roles in luxury retail.
• Strong client experience, selling, coaching and leadership development.
• Ability to influence senior stakeholders and work across stores.
• Excellent facilitation, communication, analytics and project management.
• Commercial mindset linking learning to business outcomes.
• Willingness to travel regionally in the Northeast.
• Bachelor’s degree or equivalent professional experience.
• Proficient in Outlook and Office; familiarity with SuccessFactors and LMS.

Responsabilités

• Lead the Retail Training strategy for the Northeast in alignment with global priorities.
• Partner with senior leaders to identify business, client, leadership and talent opportunities.
• Translate priorities into learning initiatives covering client engagement, selling excellence and product knowledge.
• Maintain field presence via store observations, coaching and insights to ensure execution.
• Develop store teams with clear priorities, accountability and standards of excellence.
• Collaborate with HR and leadership on onboarding, mobility and succession.
• Oversee design and delivery of regional programs across in-person, virtual and digital platforms.
• Measure training impact using business results, KPIs and behavioral change.
• Represent Northeast in broader Americas/global training discussions and share regional needs.
• Manage the regional training budget, platforms and strategic projects.

Connaissances

Retail Training

Leadership

Client Experience

Facilitation

Communication

Project Management

Commercial Mindset

Travel Ready

Bachelor's Degree

MS Office

SuccessFactors

LMS

English

Formation

Bachelor's degree

Outils

Outlook & Office

SuccessFactors modules

LMS platforms

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/Purposes:

The Senior Manager, Retail Training, Northeast leads the regional learning and development strategy, translating Prada’s global vision and business priorities into impactful retail learning experiences.

This role partners closely with Retail Leadership, Human Resources, CRM, Retail Operations, and HQ Training to strengthen leadership capabilities, elevate the client experience, develop talent, and drive sustainable business performance across the Northeast.

Responsibilities:

• Lead the Retail Training strategy for the Northeast, aligning regional business needs with Americas and global priorities.
• Partner with senior retail and store leadership to identify business, client, leadership, and talent-development opportunities.
• Translate business priorities into focused learning initiatives that strengthen client engagement, selling excellence, product knowledge, and leadership effectiveness.
• Maintain a strong field presence, using store observations, coaching, and business insights to ensure learning translates into consistent execution.
• Develop the store teams, establishing clear priorities, accountability, and standards of excellence throughout the Region.
• Partner with HR and Retail Leadership to support onboarding, leadership development, internal mobility, succession, and career growth.
• Oversee the design and delivery of regional learning programs across in-person, virtual, and digital platforms.
• Measure training effectiveness through business results, learning KPIs, field observations, and behavioral change.
• Represent the Northeast within Americas and global training discussions, bringing forward regional needs, opportunities, and best practices.
• Manage the regional training budget, learning platforms, and key strategic projects.

Knowledge & Skills

• 5+ years of experience in Retail Training, Learning & Development, or Retail Leadership, ideally within luxury retail.
• Strong understanding of client experience, clienteling, selling, coaching, and leadership development.
• Demonstrated ability to influence senior stakeholders and operate effectively across multiple stores and functions.
• Strong facilitation, communication, analytical, and project-management skills.
• Commercial mindset with the ability to connect learning initiatives to client, people, and business outcomes.
• Ability to travel regularly throughout the Northeast region.
• Bachelor’s degree or equivalent relevant professional experience
• Proficient in Microsoft Outlook and Office Suite, Success Factors modules, LMS digital platforms for learning and digital training solutions
• Proficient knowledge of English language; other language is a plus

Compensation

The annual salary range for this position may vary from $140,000 - $155,000, and if applicable, may be eligible for bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.