Senior Manager, Litigation Docketing & Operations

Norton Rose Fulbright; Houston (TX); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Profit sharing

Fertility benefits

Commuter benefits

Paid time off

Parental leave

Job summary

Norton Rose Fulbright US LLP is seeking a Senior Manager, Litigation Docketing to lead the strategic and operational management of the firm's US docketing function resulting in accurate, timely calendaring across jurisdictions. The role oversees a centralized team, establishes standards, and drives process improvements while collaborating with IT, legal support, and firm leadership.

Location flexibility with a hybrid schedule, and opportunities to influence litigation practice operations, risk

Qualifications

• Bachelor’s degree with 5–7 years of litigation docketing, calendaring, or case management experience in a law firm or similar legal environment and experience leading docketing, legal operations, or related professional staff.
• In lieu of a bachelor’s degree, 10 years of relevant experience in litigation docketing, legal operations, or a related legal environment and 3+ years of experience leading docketing, legal operations, or related professional staff.
• Experience supporting litigation practices across multiple jurisdictions and offices; centralized docketing experience preferred.
• Knowledge of federal, state, appellate, and administrative court rules, procedures, and filing requirements.
• Strong expertise with litigation docketing and calendaring software such as Milana.
• Experience upgrading or optimizing litigation docketing and calendaring software platforms.
• Advanced ability to interpret court rules and perform complex deadline calculations.
• Demonstrated leadership skills with the ability to develop teams, manage priorities, and drive operational excellence.
• Strong analytical, organizational, and problem‑solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively partner with lawyers, legal support professionals, and business services leaders.
• Proficiency with Microsoft Office and legal technology platforms.
• Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive client and firm information.

Responsibilities

• Lead day‑to‑day operations of the firm’s US litigation docketing function, ensuring consistent, accurate, and timely service delivery across jurisdictions.
• Establish and continuously enhance docketing procedures, workflows, training resources, and best practices to support scalable operations.
• Monitor court rule and procedural changes and ensure department processes, protocols, and systems remain current.
• Assess staffing, workflows, service levels, and operational needs, recommending improvements that strengthen efficiency, consistency, and business continuity.
• Partner with legal support leadership to align docketing operations with the firm’s broader litigation support strategy.

Skills

Litigation docketing leadership

Staff development

Process optimization

Rule interpretation

Milana docketing software

Calendaring tools

Cross‑jurisdiction experience

Relationship management

Education

Bachelor’s degree

5–7 years litigation docketing experience

Tools

Milana

Microsoft Office

Job description

Norton Rose Fulbright US LLP is seeking a Senior Manager, Litigation Docketing to lead the strategic and operational management of the firm's US docketing function resulting in accurate, timely calendaring across jurisdictions. The role oversees a centralized team, establishes standards, and drives process improvements while collaborating with IT, legal support, and firm leadership.

Location flexibility with a hybrid schedule, and opportunities to influence litigation practice operations, risk