Senior Manager, Internal Communications Operations

Adusa; Salisbury (NC); Hybrid; USD 92,640 - 138,960; Full time

Job summary

Ahold Delhaize USA, a division of a global food retailer, is seeking a Communications Manager, Communications Operations to drive operational excellence across communications channels and programs. You will oversee analytics, large meetings, vendor relationships and multimedia production to support engagement and effectiveness.

Our hybrid schedule includes 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; Mauldin, SC) and

Qualifications

• 7+ years of communications experience in a matrixed organization and/or retail environment.
• Bachelor's degree in communications, Public Relations, Journalism or related field.
• Strategic communications practitioner with hands-on contribution.
• Proven ability to collaborate with leaders, partners and stakeholders with high-quality execution.
• Experience supporting internal comms initiatives, events and engagement activities with strong PM skills.
• Advanced proficiency with SharePoint and Microsoft apps; familiarity with associate apps.
• Proficiency with creative applications; video production/editing skills a plus.
• Strong writing skills and precision in deadline-driven work.
• Accreditation in Public Relations preferred.

Responsibilities

• Manage day-to-day operations of internal communications channels and platforms.
• Plan and execute large internal meetings and events, including town halls and enterprise forums.
• Serve as primary administrator for comms channels and tools; drive continuous improvement.
• Develop communications metrics and monthly/annual reports on channel performance and engagement.
• Analyze data to improve reach and associate experience supporting business goals.
• Manage distribution processes and audience segmentation for emails.
• Create, edit and produce video content for leadership communications and engagement.
• Coordinate video projects from concept to delivery with external partners as needed.
• Manage vendor relationships to ensure performance and alignment with needs.
• Partner with Communications team to support campaigns and enterprise projects.
• Assist with creating and distributing communications content and materials.
• Liaise with Technology to address platform needs and troubleshoot issues.
• Maintain and enhance communications processes and best practices.

Skills

Communications experience

Strategic communications

Strong writing

Video editing

Relationship building

Education

Bachelor's degree in communications/public relations/journalism

Public Relations accreditation (preferred)

Tools

SharePoint

Microsoft 365 apps

Video production tools

Job description

Ahold Delhaize USA, a division of a global food retailer, is seeking a Communications Manager, Communications Operations to drive operational excellence across communications channels and programs. You will oversee analytics, large meetings, vendor relationships and multimedia production to support engagement and effectiveness.

Our hybrid schedule includes 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; Mauldin, SC) and