Director, Onsite Retail Media Operations (Hybrid)

ADUSA Corporate Support; Quincy (MA); Hybrid; USD 186,000 - 279,000; Full time

Job summary

Ahold Delhaize USA is seeking a Director of Onsite Operations to define and lead the operating model for onsite retail media and digital merchandising, partnering with brands and Sales/Account Management. The role drives governance, platform evolution, and resource investments to support revenue growth and customer experience.

This hybrid position requires coordinating with Brand teams, Merchandising, Analytics and Technology, with core days in the office at Quincy, MA and other locations.

Qualifications

• 12+ years of progressive leadership experience in retail media or related fields.
• Experience influencing executive-level stakeholders and leading cross-functional organizations.
• Experience owning large-scale operational portfolios and strategic initiatives.
• Experience managing multimillion-dollar operating budgets and vendor relationships.

Responsibilities

• Establish enterprise governance across Sales, Account Management, Integrated Planning, Merchandising, Product, Analytics, Marketing and Ad Technology to ensure scalable execution.
• Own end-to-end operational strategy for onsite retail media execution including recruiting, developing, coaching, and succession planning.
• Lead teams to gather campaign details for accurate launches and track against brand goals and KPIs.
• Oversee campaign setup, trafficking, QA, and live management within the retail media platform.
• Collaborate with Account Management to monitor delivery, escalate issues, and optimize campaigns to meet goals.
• Define the strategic direction for onsite merchandising operations aligning customer experience with enterprise objectives.
• Establish annual, quarterly, and seasonal planning for brands’ onsite priorities and campaigns.

Skills

Leadership experience

Campaign management

Strategic planning

Cross-functional collaboration

Data-driven decision making

Budget management

Education

BA/BS in marketing, business, or related field

Tools

Analytics platforms

Content management platforms

Ecommerce platforms

Job description

Ahold Delhaize USA is seeking a Director of Onsite Operations to define and lead the operating model for onsite retail media and digital merchandising, partnering with brands and Sales/Account Management. The role drives governance, platform evolution, and resource investments to support revenue growth and customer experience.

This hybrid position requires coordinating with Brand teams, Merchandising, Analytics and Technology, with core days in the office at Quincy, MA and other locations.