Director, Onsite Retail Media Operations

ADUSA Corporate Support; Chicago (IL); Hybrid; USD 186,000 - 279,000; Full time

Job summary

Ahold Delhaize USA, a leading omnichannel grocery group, is seeking an Executive Director of Onsite Operations to define and lead the operating model for onsite retail media. You will drive governance, campaign execution, and cross-functional alignment with Sales, Integrated Planning, Merchandising, and Product teams in a hybrid work setting.

You will partner with brand teams to optimize campaigns, manage teams, and steer automation and capability roadmaps, ensuring strong performance, revenue

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 12+ years of progressive leadership experience in retail media, ecommerce, merchandising operations, digital media, advertising operations, or related fields.
• Experience with campaign management in a fast-paced environment.
• Demonstrated success influencing executive-level stakeholders and leading cross-functional organizations through complex transformation.

Responsibilities

• Establish enterprise governance and operating frameworks across Sales, Account Management, Integrated Planning, Merchandising, Product, Analytics, Marketing and Ad Technology to ensure scalable execution aligned with objectives.
• Own end-to-end operational strategy for onsite retail media execution including recruiting, developing, coaching, and managing performance and succession planning.
• Lead the team responsible for gathering campaign details for accurate launches and tracking against brand goals and KPIs.
• Oversee campaign setup, trafficking, quality assurance, and live campaign management within the retail media platform.
• Partner with Account Management to ensure successful delivery of campaigns, monitor performance, and optimize to meet goals.
• Define strategic direction for onsite merchandising operations, ensuring customer experience and content optimization align with enterprise priorities.
• Establish and govern annual, quarterly, and seasonal planning processes for brands’ onsite priorities.
• Oversee site merchandising execution for seasonal campaigns and events to support content planning.
• Generate campaign reports post-completion and validate accuracy before handoff to teams.
• Oversee billing/invoicing processes and review final reports before invoicing brands.
• Own the roadmap for onsite operational capabilities with Product/Tech leadership to prioritize enhancements and scalability.
• Lead through managers to build a high-performing, scalable organization with strong succession pipelines.
• Additional duties as needed to support business and values.

Skills

Strategic leadership

Retail media operations

Campaign management

Cross-functional collaboration

Data-driven decision making

Education

BA/BS in marketing or business

Tools

Ecommerce platforms

Analytics tools

Job description

Ahold Delhaize USA, a leading omnichannel grocery group, is seeking an Executive Director of Onsite Operations to define and lead the operating model for onsite retail media. You will drive governance, campaign execution, and cross-functional alignment with Sales, Integrated Planning, Merchandising, and Product teams in a hybrid work setting.

You will partner with brand teams to optimize campaigns, manage teams, and steer automation and capability roadmaps, ensuring strong performance, revenue