Manager, Communications Operations

ViziRecruiter,LLC.; Salisbury (NC); Hybrid; USD 92,640 - 138,960; Full time

Job summary

Ahold Delhaize USA, a division of a global food retailer, is seeking a Communications Manager, Communications Operations to drive operational excellence across communications channels and programs. You will oversee analytics, large meetings, vendor relationships and multimedia production to support engagement and effectiveness.

Our hybrid schedule includes 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; Mauldin, SC) and

Qualifications

• 7+ years of communications experience in a matrixed organization and/or retail environment.
• Bachelor's degree in communications, Public Relations, Journalism or related field.
• Strategic communications practitioner with hands-on contribution.
• Proven ability to collaborate with leaders, partners and stakeholders with high-quality execution.
• Experience supporting internal comms initiatives, events and engagement activities with strong PM skills.
• Advanced proficiency with SharePoint and Microsoft apps; familiarity with associate apps.
• Proficiency with creative applications; video production/editing skills a plus.
• Strong writing skills and precision in deadline-driven work.
• Accreditation in Public Relations preferred.

Responsibilities

• Manage day-to-day operations of internal communications channels and platforms.
• Plan and execute large internal meetings and events, including town halls and enterprise forums.
• Serve as primary administrator for comms channels and tools; drive continuous improvement.
• Develop communications metrics and monthly/annual reports on channel performance and engagement.
• Analyze data to improve reach and associate experience supporting business goals.
• Manage distribution processes and audience segmentation for emails.
• Create, edit and produce video content for leadership communications and engagement.
• Coordinate video projects from concept to delivery with external partners as needed.
• Manage vendor relationships to ensure performance and alignment with needs.
• Partner with Communications team to support campaigns and enterprise projects.
• Assist with creating and distributing communications content and materials.
• Liaise with Technology to address platform needs and troubleshoot issues.
• Maintain and enhance communications processes and best practices.

Skills

Communications experience

Strategic communications

Strong writing

Video editing

Relationship building

Education

Bachelor's degree in communications/public relations/journalism

Public Relations accreditation (preferred)

Tools

SharePoint

Microsoft 365 apps

Video production tools

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Communications Manager, Communications Operations is responsible for ensuring the effective administration, measurement, and continuous improvement of the organization's communications channels, platforms, programs, and processes. This role drives operational excellence by overseeing communications systems, large meeting management, reporting and analytics, vendor relationships, and multimedia production to support consistent, efficient, and high-quality communications. Serving as a strategic partner to Communications and business leaders, the position supports the planning and execution of communication initiatives, leadership communications, and enterprise-wide projects that align with business priorities. Through a combination of operational expertise, data-driven insights, and compelling content delivery, this role enhances associate engagement and strengthens organizational effectiveness.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Responsibilities

• Manage the day-to-day operations of internal communications channels and platforms, ensuring communications are delivered efficiently, accurately and consistently across the organization.
• Own the planning and execution of large internal meetings and events, including executive town halls, leadership meetings and enterprise-wide forums, coordinating logistics, invitations, production and technology requirements.
• Serve as the primary administrator for communications channels and tools, maintaining standards, processes and documentation while identifying opportunities for continuous improvement.
• Lead the development of communications metrics and reporting, producing monthly, semi-annual and annual reports that provide insights into channel performance, associate engagement and communications effectiveness.
• Analyze communications data and trends, providing recommendations to strengthen communications strategies, improve reach and enhance the associate experience.
• Manage communications distribution processes, including audience segmentation, distribution list maintenance and email deployment to ensure effective targeting and delivery.
• Create, edit and produce video content in support of leadership communications, associate engagement initiatives, organizational announcements and key business priorities.
• Coordinate video production projects from concept through delivery, including content planning, interviews, asset collection, editing and collaboration with external production partners when needed.
• Manage relationships with communications vendors and service providers, ensuring strong performance, continuous improvement and alignment with organizational needs.
• Partner with Communications team members and business leaders to support communications initiatives, campaigns and enterprise projects, helping develop and execute communications plans and materials.
• Assist with the creation, coordination and distribution of communications content, presentations, messaging and supporting materials as business needs arise.
• Serve as a liaison with Technology and other support functions to address communications-related platform needs, troubleshooting issues and ensure a seamless communications experience.
• Maintain and enhance communications processes, tools and best practices to support a high-performing communications function and deliver exceptional service to stakeholders.

Requirements

• 7+ years of communications experience, ideally in a matrixed organization and/or retail environment.
• Bachelor's degree in communications, Public Relations, Journalism or related field
• Strategic communications practitioner and hands-on contributor.
• Demonstrated ability to build strong working relationships with leaders, business partners and cross-functional stakeholders, earning credibility through collaboration, responsiveness and consistently high-quality execution.
• Experience supporting and executing internal communications initiatives, events and engagement activities, with strong project management skills and attention to detail.
• Advanced proficiency with Microsoft SharePoint and other integrated Microsoft applications, as well as other communications technologies such as associate apps
• Proficiency with creative applications; video production/editing skills a plus
• Strong writing skills, excellent attention to detail, and diligence in a deadline-driven, high-volume of work environment.
• Must have a proven track record of success in developing and measuring communications strategies and tactics in support of business goals.
• Accreditation in Public Relations, preferred

ME/NC/PA/SC Salary Range: $92,640 - $138,960

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.