Hospitality Ops Leader - Elevate Guest Experience

Dave & Buster's Inc.; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Dave & Buster's Inc. in Dallas seeks a Senior Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards for select restaurant areas.

You will drive financial performance, guest satisfaction, and team development, coordinating with the General Manager to elevate service and operations.

This role requires a hands-on leader who can balance detail with the big picture in a fast-paced entertainment-driven environment.

Qualifications

• Proven ability to lead and motivate a diverse team.
• Strong focus on guest satisfaction and service standards.
• Experience managing cost of goods sold and labor.
• Strategic mindset with ability to drive standards and results.

Responsibilities

• Provide leadership and direction on strategic initiatives.
• Oversee front-of-house and back-of-house operations.
• Ensure operating standards meet brand and financial targets.
• Collaborate with General Manager to improve guest experience.

Skills

Team leadership

Guest service

Communication

Operational oversight

Cost control

Job description

Dave & Buster's Inc. in Dallas seeks a Senior Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards for select restaurant areas.

You will drive financial performance, guest satisfaction, and team development, coordinating with the General Manager to elevate service and operations.

This role requires a hands-on leader who can balance detail with the big picture in a fast-paced entertainment-driven environment.