Guest Experience & Restaurant Operations Leader

Dave & Buster's Management Corporation, Inc.; Richmond (VA); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑m

Long & Short-term Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

FREE food

FREE gameplay

Large leadership team

FUN work environment

Job summary

Dave & Buster's Management Corporation, Inc. is seeking a Restaurant & Operations Manager to provide overall leadership, direction on strategic initiatives, and operating standards to positively impact business results and guest experiences.

The role requires thriving in a fast-paced entertainment environment, leading teams, and aligning daily operations with company values to drive guest satisfaction while managing costs and labor.

Qualifications

• 21+ years of age.
• 2+ years of restaurant or hospitality experience.
• Ability to manage cost of goods sold and labor.
• Proven leadership and team-building abilities.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership to ensure positive staff and guest experiences.
• Recruiting, hiring, coaching, training, and professional development of team members.
• Living core values and leading others to do so while collaborating with the management team to deliver high-quality results.

Skills

Restaurant leadership

People management

Guest experience

Cost control

Labor management

Job description

Dave & Buster's Management Corporation, Inc. is seeking a Restaurant & Operations Manager to provide overall leadership, direction on strategic initiatives, and operating standards to positively impact business results and guest experiences.

The role requires thriving in a fast-paced entertainment environment, leading teams, and aligning daily operations with company values to drive guest satisfaction while managing costs and labor.