Restaurant & Entertainment Ops Leader — Guest Experience

Dave & Buster's; Livonia (MI); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Benefits package

Employee assistance

Legacy fund

401K matching

Free food

Free gameplay

Large leadership team

Fun environment

Career growth

Job summary

Dave & Buster's is seeking an Restaurant & Operations Manager to provide leadership, supervision, and strategic direction across the operation. The role focuses on delivering exceptional guest experiences in a fast-paced restaurant/entertainment setting, overseeing all aspects from details to strategy.

You will lead hourly teams, coach and train staff, and ensure staffing and performance align with core values while driving high-quality, timely results and growth opportunities within a dynamic,

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Restaurant experience

Leadership

Cost & labor management

Team development

Guest experience

Scheduling

Adaptability

Job description

Dave & Buster's is seeking an Restaurant & Operations Manager to provide leadership, supervision, and strategic direction across the operation. The role focuses on delivering exceptional guest experiences in a fast-paced restaurant/entertainment setting, overseeing all aspects from details to strategy.

You will lead hourly teams, coach and train staff, and ensure staffing and performance align with core values while driving high-quality, timely results and growth opportunities within a dynamic,