Senior Manager Food Production

NSF International; Ann Arbor (MI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NSF International seeks a Sr. Manager for Food Production to lead a high-performing team across a portfolio of major brands.

You will define metrics for customer satisfaction, response times, and quality standards, and own outcomes and operational performance. You will coach and manage employees, uphold a strong safety, quality, and service culture, and drive continuous improvement through the client lifecycle.

Qualifications

• Experience leading teams in a client-facing environment.
• Proven ability to define and monitor service metrics such as CSAT, response times, and quality.
• Strong emphasis on safety, quality, and service excellence.

Responsibilities

• Lead and develop a high-performing team delivering exceptional service and client satisfaction.
• Own client service outcomes and operational performance, driving continuous improvement across the lifecycle.

Skills

Team leadership

Client service excellence

Performance metrics

Quality & safety culture

Coaching & development

Job description

As a Sr. Manager for Food Production, you will lead and develop a high-performing team that delivers exceptional service, client satisfaction, and retention across a portfolio of large brands and retailers. You own client service outcomes and operational performance by defining metrics such as customer satisfaction scores, response times, and quality standards. Ensure that these benchmarks are met and drive continuous improvement throughout the client's lifecycle. The successful candidate must be comfortable driving accountability, reinforcing standards, coaching and managing employees, while maintaining a strong culture of safety, quality, and service excellence.

This position follows a hybrid schedule, with three days per week at our Ann Arbor headquarters. Remote consideration may be available for highly qualified candidates.