Senior Food Production Leader | Hybrid+Remote Consideration

NSF International; Ann Arbor (MI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NSF International seeks a Sr. Manager for Food Production to lead a high-performing team across a portfolio of major brands.

You will define metrics for customer satisfaction, response times, and quality standards, and own outcomes and operational performance. You will coach and manage employees, uphold a strong safety, quality, and service culture, and drive continuous improvement through the client lifecycle.

Qualifications

• Experience leading teams in a client-facing environment.
• Proven ability to define and monitor service metrics such as CSAT, response times, and quality.
• Strong emphasis on safety, quality, and service excellence.

Responsibilities

• Lead and develop a high-performing team delivering exceptional service and client satisfaction.
• Own client service outcomes and operational performance, driving continuous improvement across the lifecycle.

Skills

Team leadership

Client service excellence

Performance metrics

Quality & safety culture

Coaching & development

Job description

NSF International seeks a Sr. Manager for Food Production to lead a high-performing team across a portfolio of major brands.

You will define metrics for customer satisfaction, response times, and quality standards, and own outcomes and operational performance. You will coach and manage employees, uphold a strong safety, quality, and service culture, and drive continuous improvement through the client lifecycle.