Head of Customer Operations & Loan Experience

Happy Money; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Happy Money is seeking a senior operations leader to own and drive the strategy across loan fulfillment, customer experience, and collections, with a focus on scaling and efficiency. You will streamline application-to-funding processes, boost verification efficiency, and improve pull-through rates while upholding rigorous risk controls.

The role includes leading cross-functional collaboration, vendor management, and tech initiatives, including AI agents, to enhance customer satisfaction and

Responsibilities

• Own and drive operational strategy across loan fulfillment, customer experience, and collections to optimize scalability and efficiency.
• Streamline application-to-funding processes, enhance verification efficiency, and improve pull-through rates while maintaining rigorous risk controls.
• Lead cross-functional collaboration, vendor management, and technology initiatives including AI agents to elevate customer satisfaction and collections effectiveness.

Job description

Happy Money is seeking a senior operations leader to own and drive the strategy across loan fulfillment, customer experience, and collections, with a focus on scaling and efficiency. You will streamline application-to-funding processes, boost verification efficiency, and improve pull-through rates while upholding rigorous risk controls.

The role includes leading cross-functional collaboration, vendor management, and tech initiatives, including AI agents, to enhance customer satisfaction and