Senior Manager, Experience

Global Sports Jobs Limited; New York (NY); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Professional development opportunities

Generous paid time off & holidays

Paid parental leave

401k with matching

Medical, dental, vision coverage

Life and disability insurance

Commuter benefits

Job summary

THE·TEAM is seeking a Senior Manager, Client Services to lead the end-to-end delivery of experiential projects. You will coordinate with account teams and senior leadership to ensure milestones, quality, and budgets align with client objectives.

The role demands strong communication and proactive problem-solving in a fast-paced environment. You will oversee multiple activations, manage budgets up to $1.5M, and foster a collaborative culture that mirrors THE·TEAM's values.

Qualifications

• Bachelor's degree required.
• 4+ years of agency experience.
• Ability to stay calm under pressure and manage multiple projects.
• Exceptional written and oral communication skills.
• Ability to influence others and navigate tough issues to outcomes.
• Proactive, solution-oriented mindset and team player.

Responsibilities

• Lead development and execution of medium/large-scale projects with support from an account team.
• Manage client relationships and ensure timely delivery within budget.
• Oversee up to three activations concurrently.
• Collaborate with THE·TEAM account teams to meet client objectives and budgets.
• Ensure projects are properly budgeted and financial targets are met.

Skills

Client services leadership

Project management

Communication skills

Multi-tasking

Team collaboration

Problem-solving

Education

Bachelor's degree

Job description

About the Role

The Senior Manager, Client Services is an integral position within THE·TEAM's Experiential department, responsible for the successful delivery of agency projects from brief to execution. The role ensures that all client deliverables and project milestones are delivered on time, on budget and to the quality expected by THE·TEAM and its clients. The Senior Manager works with support from an account team and oversight from an associate account director/senior director, collaborating with all account teams to deliver projects against client objectives and agreed budgets.

Key Responsibilities

• Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an associate account director/senior director.
• Multi-task and prioritise own work while coordinating with others to meet deadlines and project milestones.
• Strategically plan workflows based on deliverables; understand how tasks affect others and prioritise those items to keep projects moving.
• Efficiently and effectively move information around the project to keep the team on track, operating in an organised manner even under tight deadlines.
• Manage day-to-day client relationships, establishing credibility and anticipating client needs.
• Balance the workload of multiple projects, overseeing up to three activations at once.
• Collaborate with all THE·TEAM account teams to ensure flawless project delivery against the client's objectives and agreed budget.
• Ensure projects are correctly budgeted to meet expected financial targets; develop, manage and reconcile project budgets of $500K-$1.5M.
• Understand the landscape for each client's business or sector and the context for their investments.
• Create a positive, collaborative teamwork environment aligned with THE·TEAM's culture and values; troubleshoot and creatively problem-solve with production and creative teams, and follow all project processes and procedures to uphold quality standards.

Required Experience & Qualifications

• Minimum of a Bachelor's degree.
• 4+ years of relevant agency experience.
• Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines.
• Exceptional written and oral communication skills.
• Capable of navigating tough issues and influencing those involved toward a desired outcome.
• Ability to foresee issues developing before they arise and develop a solution as needed.
• Comfortable working as an integral part of a team environment.
• Continuously demonstrates a solution-oriented mentality and adapts easily to problems.
• Focused and strong-minded, with an ambition to help grow the company; leads and inspires other team members and generates positive morale.
• Ability to multi-task and prioritise workload while coordinating with others to proactively meet deadlines; thrives in a fast-paced environment and possesses a 'can-do' attitude at all times.
• Strong attention to detail and highly organised.

Preferred Skills

• Relevant agency experience preferably in the experiential, sports or entertainment field.
• Familiarity with the motorsports/F1 and Golf spaces is a major plus.

Salary

• Base salary range: $68,000 - $85,000, plus bonus potential if applicable for role.
• Actual base salary is dependent on market dynamics, location and region, experience, specialised skills/training (education), level of responsibility, budgetary considerations, tenure at the company, and other factors.

Benefits & Perks

• Professional development opportunities, including learning and development programs, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401k retirement plan including contribution matching.
• Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary benefits including critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter benefits for travel and commuting needs, where available.

About the Company

THE·TEAM operates at the epicentre of sports, music and entertainment, serving talent, brands and properties on a global scale. The company is a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.