Senior Manager, Experience

THE·TEAM; New York (NY); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

Retirement Plan

Healthcare

Ancillary benefits

Commuter Benefits

Job summary

THE·TEAM, headquartered in Los Angeles with a global footprint, seeks a Senior Manager, Client Services to ensure on-time, on-budget delivery from brief to execution. Lead cross-functional account teams, manage client relationships and budget ownership for multiple activations, while maintaining quality aligned to client objectives.

This role requires a bachelor’s degree and 4+ years of agency experience in experiential, sports or entertainment, with strong communication and problem-solving

Qualifications

• Bachelor's degree required in any relevant field.
• 4+ years of agency experience, preferably in experiential/sports/entertainment.
• Familiarity with motorsports/F1 and golf spaces is a plus.
• Ability to multi-task, meet deadlines and manage client needs.
• Strong written and oral communication skills.

Responsibilities

• Lead the development and execution of medium/large-scale projects with account team support.
• Coordinate with others to meet deadlines and project milestones.
• Plan workflows based on deliverables and prioritise tasks.
• Manage day-to-day client relationships and ensure quality and budget targets.
• Oversee up to three activations simultaneously and reconcile project budgets (up to $1.5M).

Skills

Project management

Communication skills

Team collaboration

Problem solving

Attention to detail

Education

Bachelor's Degree

Job description

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM.

Job Overview

The Senior Manager, Client Services is an integral position within THE·TEAM’s Experiential department, responsible for the successful delivery of agency projects, from brief to execution. The Senior Manager, Client Services will ensure that all of the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by THE·TEAM and its clients.

What You’ll Do

• Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an associate account director/senior director.
• Multi-task and prioritize own work, while also coordinating with others to meet deadlines and project milestones.
• Strategically plan workflows based upon deliverables. Understands the nuances of how certain tasks affect others, and prioritizes those items to keep projects moving along.
• Able to efficiently and effectively move information around the project to keep team on track.
• Operate in an organized manner, even under tight deadlines.
• Manage day-to-day client relationships, establishing credibility and anticipating client needs.
• Balance workload of multiple projects, overseeing up to (3) activations at once.
• Work in a collaborative manner with all THE·TEAM account teams to ensure flawless project delivery against the client’s objectives and agreed upon budget.
• Ensure projects are correctly budgeted for to meet expected financial targets.
• Develop, manage and reconcile project budgets of $500K-$1.5M.
• Understand the landscape for each client’s business/sector as well as the context for their investments.
• Create a positive, collaborative, teamwork environment that aligns with THE·TEAM company culture and values.
• Troubleshoot and creative problem solve throughout projects with production and creative teams.
• Follow all project processes and procedures to uphold quality standards.

What We’re Looking For

• Minimum of a Bachelor's Degree
• 4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
• Familiarity with the motorsports/F1 and Golf spaces a major plus
• Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
• Possesses exceptional written and oral communication skills
• Capable of navigating tough issues and influencing those involved toward a desired outcome
• Ability to foresee issues developing before they arise and develop a solution as needed
• Must be comfortable working as an integral part of a team environment
• Continuously demonstrates solution-oriented mentality; adapts easily to problems
• Focused and strong-minded with an ambition to help grow the company
• Leads and inspires other team members and generate positive morale
• Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Thrives in a fast-paced environment and possess a ‘can-do’ attitude at all times
• Strong attention to detail and highly organized

Base salary range: $68K - $80K, plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

What We Offer

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits: Access support for travel and commuting needs, where available

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.