Senior Manager, Experience

LE001 The.Team: SME, LLC; New York (NY); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

401k plan with matching

Healthcare: medical, dental, vision

Job summary

THE·TEAM in Los Angeles and globally is seeking a Senior Manager, Client Services to lead the delivery of experiential projects from brief to execution. You will ensure on-time, on-budget delivery and high-quality outcomes for clients.

You will manage up to three activations, coordinate with account teams, and guide production and creative teams to meet client objectives. Strong communication and multi-project leadership are essential.

Qualifications

• Bachelor's degree required.
• 4+ years agency experience in experiential/sports/entertainment.
• Familiarity with motorsports/F1 and Golf spaces is a plus.

Responsibilities

• Lead development and execution of medium/large-scale projects with support from an account team.
• Coordinate with others to meet deadlines and milestones.
• Plan workflows based on deliverables and budgets.
• Manage day-to-day client relationships and anticipate needs.
• Oversee up to three activations at once.
• Ensure projects are budgeted to meet financial targets.

Skills

Project management

Client relationship management

Communication skills

Multi-project coordination

Education

Bachelor's Degree

Job description

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

Job Overview

The Senior Manager, Client Services is an integral position within THE·TEAM’s Experiential department, responsible for the successful delivery of agency projects, from brief to execution. The Senior Manager, Client Services will ensure that all of the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by THE·TEAM and its clients.

What You'll Do

• Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an associate account director/senior director.
• Multi-task and prioritize own work, while also coordinating with others to meet deadlines and project milestones.
• Strategically plan workflows based upon deliverables.
• Understands the nuances of how certain tasks affect others, and prioritizes those items to keep projects moving along.
• Able to efficiently and effectively move information around the project to keep team on track.
• Operate in an organized manner, even under tight deadlines.
• Manage day-to-day client relationships, establishing credibility and anticipating client needs.
• Balance workload of multiple projects, overseeing up to (3) activations at once.
• Work in a collaborative manner with all THE·TEAM account teams to ensure flawless project delivery against the client’s objectives and agreed upon budget.
• Ensure projects are correctly budgeted for to meet expected financial targets.
• Develop, manage and reconcile project budgets of $500K-$1.5M.
• Understand the landscape for each client’s business/sector as well as the context for their investments.
• Create a positive, collaborative, teamwork environment that aligns with THE·TEAM company culture and values.
• Troubleshoot and creative problem solve throughout projects with production and creative teams.
• Follow all project processes and procedures to uphold quality standards.

What We're Looking For

• Minimum of a Bachelor's Degree
• 4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
• Familiarity with the motorsports/F1 and Golf spaces a major plus
• Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
• Possesses exceptional written and oral communication skills
• Capable of navigating tough issues and influencing those involved toward a desired outcome
• Ability to foresee issues developing before they arise and develop a solution as needed
• Must be comfortable working as an integral part of a team environment
• Continuously demonstrates solution-oriented mentality; adapts easily to problems
• Focuses on being strong-minded with an ambition to help grow the company
• Leads and inspires other team members and generate positive morale
• Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Thrives in a fast-paced environment and possess a 'can-do' attitude at all times
• Strong attention to detail and highly organized

Base salary range: $68K - $85K, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

What We Offer

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits: Access support for travel and commuting needs, where available

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

THE·TEAM is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture. We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion - not only among our employees, but in how we serve clients and push the industry at large.

THE·TEAM is a leading global sports, music and entertainment company. Led by intelligence, ideas and influence, we provide representation and marketing services to talent, brands and properties.